Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Can navigate website quickly
At first, the claim process was a chore, like most new things. But after a few times, I can navigate in under five minutes (faster each time). I appreciate the messages of receipt of submission, in-process, and completion. That reduces my stress about "did it get there, where is the payment, and who has it?" Thank you for doing your part in my pets' lives.
Insurer: Pets Best
By: Michael
claim
Having Nationwide Insurance on my pet brings piece of mind. I don't have to worry if my pet has an emergency as he is covered by their insurance and I can take him wherever needed and get him care. The paper work for the claims is pretty easy to fill out and once you send it in, you get notification that they received it. Then you just have to wait for the payment to get deposited in your account.
Insurer: Nationwide
By: Charlene
Amazing
The comfort in knowing I have Nationwide Pet Insurance is the best feeling when emergencies arise or for any care. They are true to their word. The claims process and payment system is quick and efficient. I just wish they would pay directly to the Vet office.
Insurer: Nationwide
By: Lynn
Collect premiums, slow to pay, minimal payment or denying all
Since taking over for VIP Nationwide is very slow to pay and will take the maximum of 30 days to respond to bills. Then when advised of the payment, they state they want more information, even though every thing was received with the original billing submission. Then expect to wait another 30 days to find they will deny payment; due to them reducing coverage and maximum paid out which is 1/4 of the cost. Very little seems to be covered now I would recommend not taking out the basic wellness coverage, you can save money not paying the premium for regular visits.
Insurer: Nationwide
By: Judy
Ranger Dolan
I love that you can easily submit a claim online and then receive payment electronically too.
Insurer: Nationwide
By: Mary-Catherine
The claim process was so easy, and almost everything was covered!
I’m very happy with the service. Filing the claim so easy, almost everything was covered, and the turn around time was fast!
Insurer: Nationwide
By: Heather
Peace of Mind
Knowing that I can take good care of Bentlie and that Nationwide will help with the cost if Bentlie needs Vet care gives me peace of mind. The filing process is easy and I use the online services to review claims and to have reimbursements deposited to my account.
Insurer: Nationwide
By: Patricia
Easy and quick claim process
Submitting an insurance claim was easy and payment was quick. Appreciate the ease of everything while dealing with a sick pup.
Insurer: Nationwide
By: Jennifer
Great Service!
Great communications. Reimbursement is quick and easy!
Insurer: Nationwide
By: Jay
best decision i made
best decision I made was to get pet insurance for my pup. turned out she has a food allergy, but before finding out, had spent plenty at the vet. The insurance covered 90% of the cost and now that she is on a special diet, they also cover her food. it is so easy to submit a claim and get reimbursed.
Insurer: Nationwide
By: Crystal