Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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The insurance is worth every penny. So grateful to have the coverage for our let's health care needs.
Excellent! Easy to submit claim. Fast response/payment. Thank you!
Insurer: Nationwide
By: Danielle
Straightforward
Would be nice to be able to file directly through veterinarian rather than the time it takes to file online although the filing process is straightforward.
Insurer: Pets Best
By: Amanda
Great Customer Service
I really thought my claim was not going to be paid because Coco had no other previous vet records other than when he was a baby and was just about to cancel his policy. But it happened and quickly and the automatic debit payment was awesome! Thank you so much!
Insurer: Nationwide
By: Michelle
Thank You Trupanion!!!
Trupanion paid their share of our dog's medication and we GREATLY APPRECIATE IT. Also, they paid the doctor's office so we only paid them what we owe.
Insurer: Trupanion
By: Alene
What more could you want?
Easy claims and quick payments! Love you guys!
Insurer: Trupanion
By: Janet
Easy and quick claim processing
Everything was straightforward and easy to handle online. No surprises my dog's surgery was covered just as I had expected and the check came very quickly.
Insurer: Trupanion
By: Anne
Saved my cat's life.
Reimbursement was quick and painless. Gave me the confidence to seek out the best care for my cat that I would not have otherwise been able to afford..
Insurer: Healthy Paws
By: Robert
Crooks
Classified my claim as a preexisting condition. This was the first time my dog been seen by a vet other than for shots, so it doesn't fall into the legal definion of pre-existing condition since it was not diagnosed or treated prior. After appealing twice I get the same answer that it is pre-existing. I'd rather save my money for the $8K surgery I will now have to pay for rather than sue them.
Insurer: Pets Best
By: James
Amazing Customer Service
The customer service at Nationwide is outstanding and truly one of a kind. They care about my pet just as much as I do. Filling out claims is super simple and straightforward and payments are always very timely. I highly recommend Nationwide Pet Insurance to all of my pet owning friends!
Insurer: Nationwide
By: Kari
I would like the insurance company to pay for prescriptions.
I have been well satisfied wi the insurance claims process and payment. I would like the insurance company to include prescriptions.
Insurer: Nationwide
By: Rodney