Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Prompt and efficient customer service
Have 2 Golden Retrievers insured with Healthy Paws for more than 5 years. Theirs premium are quite a bit less than other companies we have researched. Multiple claims have been handled promptly and mostly without question. Claims process is very convenient and easy. Direct deposit of payments helps speed up the process. Recently one of our dogs required major orthopedic surgery. Over $11,000 and Healthy Paws was there for us. That kind of peace of mind is why we have pet insurance.
Insurer: Healthy Paws
By: Matt
Excellent!
Great Customer Service, very helpful with Site information and processing payments. Clear responses and directions and Friendly.
Insurer: Trupanion Canada
By: Arian
E
Embrace insurance is wonderful. The process was simple and easy and I received my refund quickly. I highly recommend Embrace.
Insurer: Embrace
By: Samuel
I recommend Nationwide Pet Ins! Easy to use
It is easy to submit a claim. I was surprised when I received notification of payment so soon after I submitted a claim. If you have an English bulldog, you need this pet insurance.
Insurer: Nationwide
By: Michelle
Well-rounded, affordable coverage
Started using ASPCA pet insurance about a year ago. I have two cats, one is 2 years old and constantly has medical issues and the other is 1 year old and is very healthy. There is a discount for having multiple pets so I just put both of them on the same type of coverage ($250 deductible and covered for up to $5,000). I'm planning on switching the younger cat to the higher deductible plan though for this upcoming year. Overall, the online system is very easy to use, the customer service is great and really helpful. The insurance covers up to 90% of your cost after you've hit the deductible. I've saved hundreds of dollars by having this pet insurance. I shopped around for a while and they were the most affordable option I found but still include excellent coverage. The only reason I didn't give them a 10/10 rating is because it takes 2-3 weeks after submitting a claim to actually get reimbursed. If the turn around time on that was faster then I definitely would have given them the full 10/10 rating.
Insurer: ASPCA
By: Zoe
Excellent, prompt service and payment is what was advertised.
Fair payment of a myriad of problems for our girl. Thanks
Insurer: Nationwide
By: Don
Best service out there
Easy submission, fast processing, money get sent directly in my account. You can't get anything better than this!
Insurer: Trupanion
By: Anamaria
Asti's blood work
Brought Asti in for thyroid blood work on Sunday. Our vet's office submitted claim we received the cheque mid week.
Insurer: Trupanion Canada
By: John
Made easy
Made easy by the Vet's office, who forwarded the bill and claim to Pets Best. My only problem is that although you have been applying my bills to my deductible, I do not know how close I am to satisfying my deductible. A summary of the total of my bills and how close I am to fulfilling my deductible would be much appreciated!
Insurer: Pets Best
By: Joan
Fast reimbursement
They were late at attending my claims but they emailed me to let me know the reason who. The reimbursement was very fast and whatever refund I had was deposited to my account. Very happy to have Pets best insurance for my dog, Tino.
Insurer: Pets Best
By: Florence