Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Excellent Customer Satisfaction
They are quick to respond and even give a curtosey email when the claim has been received and processed- AND it’s so easy to submit a claim!
Insurer: Embrace
By: Kayla
You're the best!
You have been so easy and helpful with whom to work. Customer service genuinely care about the fur kids. Claims are handled professionally , quickly. You have never denied a claim even as Radar is developing some serious problems just the beginning of this year. I am grateful for you.
Insurer: Embrace
By: nora
LOOK NO FURTHER! Healthy Paws go above and BEYOND!!
LOOK NO FURTHER!!!! I did a lot of homework when getting insurance for my baby, Lola a boston terrier and I made the RIGHT choice using Healthy Paws. They are beyond easy to work with it, they never argue over claims, which I have heard nightmare stories from friends with other companies. You simply upload a pic or pdf of the bill and usually within days you see the reimbursement in your bank account! Small yearly deductible and they pay out 90% reimbursement! I cannot stress enough truly what an amazing company Healthy Paws is!!! Not only have they allowed me to keep my Lola alive, when I financially wouldn't be able to, but they go above an beyond like sending follow up emails asking how she is doing after a surgery. I was shocked the first time this happened! If only my insurance was this good!!! Lola loved to play and loved to play hard! From fracturing two of her legs at different times, to needing cataract surgery with several follow up eye surgeries due to complications, needing acupuncture, right down to needing spin surgery because of inflamed discs in her back that were eventually going to paralyze her. That one surgery alone with her MRI was over $12k! Every time, she bounced back with flying colors like nothing happened, thanks to the amazing health care she received! Every doctor swore she had more than 9 lives! This month was more difficult than ever before, her eyes had failed and now 100% blind and was about 98% deaf and started to have seizures, which we believe was due to a tumor. Her quality life was rapidly declining and her last night with me she had 17 seizures and possibly a stroke, leaving me no choice but to let her go to doggie heaven. I submitted her last medical bill from the care she received that day while making that horrible decision and a few days to follow, I received an email from Healthy Paws telling me how sorry they were for my loss and even covered the expense of her euthanasia! Which I couldn't believe! And to go above and beyond, they alerted me that they automatically cancelled her insurance plan and will reimbursement for the prorated month. What company would do that?! Most companies would hope you would forget due to the craziness and try to get a few more auto-payments out of you, but NOT Healthy Paws!!! I LOVE LOVE LOVE LOVE you guys, thank you for making all these horrible and difficult times easier! I promise one day when I get a new fur baby, you will be on my to-do list!
Insurer: Healthy Paws
By: KATHLEEN
The best pet insurance ever!
I have had nothing but a positive experience with Nationwide. The entire claim procedure is easy and can be done online. Reimbursements are reviewed and paid within 30 days with a full explanation on their site.
Insurer: Nationwide
By: Liliana
They were easy and great to work with.
They have all different types of insurances to buy for your pet. I had a claim and they were very easy to work with. I submitted my claim 3/13 and was finished/received everything by 4/23. Excellent service Thank you
Insurer: Hartville
By: Joshua
Painless!
The process was extremely painless and quick. With in a week I had my reimbursement. Did it right on the app, even was able to submit documents via the app by taking quick pics of the transactions. Highly recommend this to any pretty owner. It's worth the pieces of mind! 👍
Insurer: Pets Best
By: Mike
Easy to file a claim
Ease of filing claim was great. Turn around time for reimbursement was good.
Insurer: Nationwide
By: James
Electronic claims via VitusVet app = awesome!
Recently discovered the VitusVet application, and how easy it is to sync with Nationwide Pet Insurance to submit claims. Super efficient!
Insurer: Nationwide
By: Rick
World Class Service
Thank you Nationwide for ease of processing claim for Luci. Excellent customer service. In great appreciation of expediting payments and informative simple steps in utilizing Luci's Insurance. :)))))
Insurer: Nationwide
By: Brenda
Nationwide is Amazing
It is very easy to submit a claim through the VitusVet app. And they are prompt to reimburse you. No issues when submitting a claim. They just want to make sure your pet is okay!
Insurer: Nationwide
By: Bridget