Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
Other Categories
Great service
I was very impressed with the ease of submitting my claim and very happy with the refund amount I received. Definitely worth every penny I spend monthly… Great customer service.
Insurer: Nationwide
By: Tina
Easy and Breezy
It is super easy to submit a claim. And now with the electronic payment distribution, it is even easier. Nationwide has thought through how to make this process super simple and as a busy person, I definitely appreciate it.
Insurer: Nationwide
By: Aisha
Huge help
It's always easy to send a claim, customer service is always pleasant when called, nationwide is very proficient when processing claims. It's a huge help with pet care cost to have the partial reimbursement for things my pup needs while not breaking my bank account
Insurer: Nationwide
By: Amanda
Best Insurance Available
I am so impressed at how quickly my claims are processed now, I usually have my money within a week. Such an improvement over previous years. The ease of making the claim is great. We are having trouble diagnosing her condition so it is comforting to know I have insurance. The large rate increase was tough but it is worth the peace of mind to take care of my baby.
Insurer: Nationwide
By: Debi
great service
great service, quick claim turn over
Insurer: Nationwide
By: Misty
Submitting a claim was easy, online, and there were no hangups
Submitting a claim was really easy. The personal account page could be formatted much better. Overall good experience. I wish I could check a more specific status of where my claim is in the process without having to email customer service. Direct deposit payment was great; they completed my claim in about 2.5-3 weeks.
Insurer: Nationwide
By: Emily
Excellent company, we love Trupanion
We love the easy portal for sending receipts, your excellent customer service and the speedy directly deposit of our reimbursements!
Insurer: Trupanion
By: Sue
So easy to submit and fast updates and processing.
So easy to submit and fast updates and processing. Money deposited right into my bank account. Can't get any easier than this. Also, so far all staff phone support staff have been very knowledgeable, courteous, kind and professional.
Insurer: Trupanion
By: Alison