Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Speedy reimbursements
Speedy reimbursements
Insurer: Trupanion
By: Patty
Quick Painless Submission Process and Quick reimbursement
Quick Painless Submission Process and Quick reimbursement
Insurer: Trupanion
By: Sreenivas
Excellent
Very happy with the fast payment and easy process
Insurer: Trupanion Canada
By: Robyn
Allergy Relief
Love TruPanion!! My pitty has severe allergies and needs Cytopoint shots every 4-5 months. Easy & fast turnaround, my reimbursement was in my account two dates later ?? Ammo thanks you ?? ??
Insurer: Trupanion
By: Valerie
Painless pet insurance
Trupanion looked at my claim history and saw that I had already paid my deductible for this condition, so they reimbursed me 90% of the full amount. Money was deposited two days after I filed the claim, quick and easy.
Insurer: Trupanion
By: Samuel
All claims are processed and paid in a timely manner.
All claims are processed and paid in a timely manner.
Insurer: Trupanion Canada
By: Valerie
Happy with Trupanion
Vet clinic direct billed Trupanion. Very easy.
Insurer: Trupanion Canada
By: Elizabeth
Best pet insurance ever
I've been so grateful to have Trupanion as you guys are fast to pay. Without you I would have had to put my baby girl Montana down
Insurer: Trupanion
By: Debbie
Rep was helpful and pleasant.
Rep was helpful and pleasant.
Insurer: Trupanion
By: Heather
30-40 Days for Pet's Best to Service a Claim (That's what they just told me!!)
1. Pathetic Amount of time to reimburse for claims. Today I submitted a simple claim and the web page says it will take 30-40 days to settle the claim. WHAT??!! This isn't rocket science folks! 2. I know Pets Best doesn't care (it's obvious) but we had to pay this bill up-front. And the Pet's Best reimbursement 'team' doesn't seem to be in any rush to get us reimbursed for legitimate claims! Sad. 3. Ironically, Pet's Best is OK sitting on my reimbursement BUT THEY ARE SMOKING FAST COLLECTING MY MONTHLY FEES!! THEY ARE NEVER A MINUTE LATE. 4. Sadly, the only positive claims about Pets Best is that they are A GREAT PLACE TO WORK, OVER MANY YEARS. I guess it would be a great place to work if I could sit on claims for 30-40 days (their number, not mine!).
Insurer: Pets Best
By: Bob