Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Very easy to file a claim.
Claims are easy to file, and the responses are timely
Insurer: ASPCA
By: Eileen
Healthy Paws saved my cat's life!
I signed up for Healthy Paws because my cat turned 6, and I figured it was about time for just in case. My friend recommended it to me - and it was one of the best suggestions I received ever! Shortly after, my cat got diagnosed with IBD, and he's been getting treated ever since. This was not cheap, but luckily with Healthy Paws, I could afford all treatments, vet visits, tests, and medications just fine. And the reimbursement is so easy. I submit a photo of the vet bill via their app, and they send me a wire transfer. Recently I had to take him to the ER and they thought he might have cancer... which was the most heart breaking news ever. Healthy Paws reached out to me and asked if my cat was doing okay. It was such a nice personal message and I was so grateful - I mean what kind of insurance company would ever do that! Thank you so much, Healthy Paws!
Insurer: Healthy Paws
By: Jisoo
Affiliating with Healthy Paws was the second best decision I made, Mollie was the first!!!
Mollie had a ruptured disc that eventually caused her to stop walking, surgery was done immediately. Having a piece of mind with Healthy Paws meant so much to our familly. The immediate attention, caring people and reimbursement was everything that they said they would do and then some. Healthy Paws continued to check on Mollie to see how she is doing.
Insurer: Healthy Paws
By: Deborah
I wish that I had this insurance earlier and for other pets
I shopped 5 different pet insurances before I went with ASPCA. They had the best value for the coverage. It's not the cheapest, but that is because I needed more coverage for my senior cat. The claims are easy to file if you have an electronic receipt from your vet and they pay back claims with direct deposits or check. Super easy and efficient. Too bad human health insurance isn't this easy.
Insurer: ASPCA
By: Rachel
fast and hassle free
first claim made and it could not have been easier. left paper with vet and they filled it out, faxed it to them. got emails keeping me up to date on the status. got the check within 2 weeks i believe.
Insurer: Embrace
By: kirsten
Couldn't be happier
My Shar Pei needed to get entropion surgery for his lower eyelids. Luckily we had already gotten insurance with Healthy Paws prior. After the surgery, filing a claim with Healthy Paws was so simple. I am so happy that Healthy Paws makes filing claims so easy! Having 2 Shar Pei, insurance is definitely recommended and I HIGHLY recommend Healthy Paws!
Insurer: Healthy Paws
By: Katrina
First time claim
Easy to enter claim. Quick reimbursement
Insurer: Trupanion
By: Debbie
Excellent Service
Clear and fast communication, support when I needed to send in itemized receipts and had not, and fast payment. Thank you so much.
Insurer: Trupanion
By: Lynn
Very quick responses.
Very quick responses. Your staff is always very helpful. Quick payments as well. I always recommend when people asking for a pet insurance company.
Insurer: Trupanion
By: Irene
Always prompt with payment and very helpful on the phone
Always prompt with payment and very helpful on the phone
Insurer: Trupanion Canada
By: Bernice