Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,047 total
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Very pleased
up loading claim information is easy, replies from trupanion are immediate. Great experience.
Insurer: Trupanion
By: Erica
No Hassle Claim
The process was appropriately easy. Easy form and quick response including reimbursement.
Insurer: Trupanion
By: Scott
JaxB
Trupanion is great never any problems very smooth process. :)
Insurer: Trupanion
By: Jackie
As always a simple and reliable reimbursement process.
As always, a simple and reliable reimbursement process.
Insurer: Trupanion
By: Carey
very good pet insurance
I've had Trupanion for years - claims have always been handled quickly and easily.
Insurer: Trupanion
By: Kenneth
A LITTLE EXPENSIVE BUT GOOD
I would prefer an insurance that one could carry a card and it just be accepted for payment rather than a reimburse after the fact
Insurer: Embrace
By: terry
Rigel
It is very easy to submit a claim and the payment is issued very quickly.
Insurer: Trupanion
By: Karen
Pets best is just that!
I am very skeptical about pet insurance. I went with Pets Best because they were 1/2 the price of my previous insurance, 1/3 of the deductible, and paid 90% as opposed to 80%. This being said, I was even more skeptical. I hd two separate claims, fairly close together-most places would make you do separate claims-not these guys. It was so easy to do, my Husband couldn’t believe it either. Samson was only 6 -not young for a Mastiff, but not old either. He was not acting right, we took him to the first vet at $400. A month later he was acting as if bloating, took him in, had surgery, and he never came out of the anesthesia 😞💔. Many thousand later and VERY FEW, VERY pleasant phone calls later, we had a check. I called back to cancel his policy (I forgot with all my grief,) the man on the phone said how sorry he was for my loss and that they would be sending me my last payment back! This is one of the last, true, honest, amazing companies left in this country! They paid everything that they said they would and then some. I am a customer for life-as are many of my coworkers, friends, and dog associates, which are many. Thank you Pets Best, you made my grief so much more tolerable! Keep up the good work and God bless your sweet costumer service people-they ROCK! ❤️❤️❤️
Insurer: Pets Best
By: Jennifer