Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Great customer service.
Claims are paid right away. Filing for claims is easy and fast. I am overall very satisfied with the insurance.
Insurer: Nationwide
By: Richard
Glad to have emergency pet insurance.
Claim was fine and timely. Direct deposit was a plus. Dazzle has recovered and doing well.
Insurer: Nationwide
By: Carleton
Crazy easy
I purchased my policy shortly after I brought kitty home and he had a run in with another animal. While waiting for his treatment to be completed I picked up a brochure for ASPCA insurance. I searched the internet for other companies and after studying several policies went with ASPCA and couldn't be happier kitty needed another trip to the ER and after we got home I went to the website and in three minutes I was done and in two days everything was approved and reimbursement was on the way. Three days later kitty relapsed and I took him to his regular vet who diagnosed him properly. I waited two days before completing the paperwork again all online couple of questions and a picture of the bill and about three days to process and again approved and a check is on the way. I can't say enough good things about ASPCA and the way they handled everything I would recommend them to everyone.
Insurer: ASPCA
By: John
Good service overall
Good overall. A little slow with claim review and payment
Insurer: Embrace
By: Michell
The claims process was quick and easy
The claims process was quick and easy. I did the whole process in less than 5 minutes and the claim was paid directly into my bank account within 5 calendar days. Impressive.
Insurer: Pets Best
By: Coreen
Easy to use
Easy to use and fast processing.
Insurer: Pets Best
By: Joseph
You all or great
You are great, I tell everyone. Only thing I wish is that reinbursement was a bit quicker
Insurer: Nationwide
By: Lee
Very easy to understand and submit a claim.
Easy to understand policy and to submit a claim. Payment took a little longer then expected but the direct deposit is the way to go.
Insurer: Nationwide
By: Steve
Very easy
Every time we submit a claim the process is very easy. Even this particular time I did not write a diagnosis and the claim needed to be resubmitted and that too was clearly stated and easy to do.
Insurer: Nationwide
By: MTyler
Superb service
Our two year old Rottie has gone through the gammet of medical testing and procedures the first two years of her life. It is stressful when this happens to your fur baby but Nationwide has lifted the financial stress from us which makes it much easier in making the important decisions in our girl's healthcare. We have the full wellness coverage and I can't say enough about how easy Nationwide makes submitting claims. You have a partial pre-filled claim readily available for each claim, you attach the receipt from the vet, email them to Nationwide and within 30 days you have your reimbursement waiting for you. It's the easiest process which is greatly appreciated. If you're hesitant in buying insurance for your pet, don't be. It will be the best investment you can make for your pet and Nationwide is definitely on your side!
Insurer: Nationwide
By: Sherry