Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Dependable and prompt claim reimbursement
My 5 year old cat needed 4 teeth pulled, and I was very satisfied with the claim reimbursement on my policy. Electronic payments were sent in a timely manner, and filing the claims was quickly done by the animal hospital. Overall, I'm thrilled with Nationwide!
Insurer: Nationwide
By: Marlene
Good experience
Easy to summit and fast to process
Insurer: Trupanion
By: Larry
Quick and Easy
Trupanion directly refunded their portion of the claim.
Insurer: Trupanion
By: Corinne
I tell everyone
I tell everyone Pets Best is the best pet insurance and I have two new converts. It's easy to send a claim, and you get a direct deposit in days. I don't have to tell you these things, but you are fabulous. I first joined when I adopted a dog from a local shelter (his name was Dodger and I was told he was 5 years old, turns out he was at least 12). He died the day after I signed him up with Pets Best. Your company was so understanding when I called to cancel to inform you of his death. I had never sent in a claim but you were kind enough to send a sympathy card. My puppy Sunshine, turns one today. Thank You for being the best.
Insurer: Pets Best
By: Yvonne
Great investment for pet owners
PROS: Convenient monthly payments can be automatically charged, and the online claim process is user friendly (if you have computer access). Some claim process in about 3 weeks, and some faster. The 90% coverage has been a lifesaver as my poor kitty has IBD issues. Cons: I have the $250 deductible plan, which does not cover general checkups, taxes or shipping charges for online meds, or anal expression (sorry, TMI). The plan also charges a small fee for the monthly payment plan (no charge if you pay the $600 annual in one lump sum), which seems a bit much in today's online banking is very commonplace. ASPCA sometimes calls to ask how Cadelia is doing, which is a nice nuisance. The few times I've called CSR, never had a problem.
Insurer: ASPCA
By: Joyce
Trupanion was a good decision for us.
Our vet files claims for us or we can easily upload receipts online. By paying premiums over time, we are now able to afford our older pet's treatment. Trupanion makes it easy for us.
Insurer: Trupanion
By: Norman
Wonderful
Being able to Placed the claim at the vets office instead of having to file it afterward is wonderful.
Insurer: Trupanion
By: Carla
Efficient easy process
Efficient, easy process
Insurer: Trupanion
By: Carol
Unexpected injury made less stressful!
Thanks for making it so easy to submit a claim! Also the turn around time on receiving payment is very fast!
Insurer: Nationwide
By: Michael