Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Great Experience with a claim for an injured knee and surgery.
Forms were easy to fill out. Information needed was easy to find. Called once on status and Insurance company was waiting on information they needed for the Vet. It was nice that they could till me why claim was still pending. Payment was directly deposited into account.
Insurer: ASPCA
By: Betsy
Safety Net for Your Pet
My 8-week old puppy went for his first checkup. I have the Per’s Best Wellness plan, in addition to their accident and illness plan. Making a claim was as simple as taking a pic of the bill. Money was direct deposited in my account three days later. Highly recommend!!
Insurer: Pets Best
By: Trish
I can't believe filing a medical claim with such prompt response could be this easy!
My dog was taken to the vet hospital for endoscopy This was the first time I was filing a claim for services and did not know what to expect. I was amazed at how quickly Trupanion responded to the information submitted by the hospital staff. Within minutes I knew my claim was approved and paid! Your concern for my dog's welfare in follow up correspondence was appreciated.
Insurer: Trupanion Canada
By: Barbara
They delivered.
Nationwide was so easy to deal with. I filed my claim is on the line in minutes and they paid directly to my bank account within 30 days for better than my own health insurance. There was no problem with a $5500 broken leg Bill nationwide really save the day for us and paid 90% after a small deductible. I was so glad we got it.
Insurer: Nationwide
By: Lisa
Excellent insurance!
Getting this insurance was the best idea! I've never had pet insurance before and I wish I had. Nationwide is very particular about how the receipt is made out; but once I got used to what they wanted, there weren't any more problems. All of my claims are paid!
Insurer: Nationwide
By: Delia
Best service ever!
So easy to file a claim and receive payment!
Insurer: Nationwide
By: Rena
Great service
Filing claims is very easy on the VitusVet app, and the check arrives quick after approval. Great Service!
Insurer: Nationwide
By: Greg
Very very happy with Nationwide
I can’t say enough about your company. I have two dogs. The ease with submitting a claim & getting payment in return is amazing. Will always stay with you. The customer service is phenomenal & very knowledgeable.
Insurer: Nationwide
By: Stella
Everything went smoothly
My vet submitted my claims for me and everything was easy
Insurer: Nationwide
By: Denise