Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Easy to work with
I am pleased so far with the ease of turning in and receiving payment. Except for the first time we turned in a claim, all since have been very fast. Thanks
Insurer: ASPCA
By: Bruce
Somewhat clunky process, but easy enough to file a claim
The online portal is a little tricky to use and the steps for creating a claim online are at times contradictory. That said, once I figured out where to go it was easy to submit a claim. The payment back was quick and the explanation of benefits is easy to understand.
Insurer: Nationwide
By: Peter
Overall, i am so pleased. cusotmer service and response time could be better but I can't say anything negative otherwise!
Speed of claims could be faster, but once processed, money was sent instantly! Otherwise thankful to have this support in my corner!
Insurer: Nationwide
By: Amanda
The. Best
Easy paid quickly no hassle
Insurer: Trupanion
By: Kathy
Takes Forever to get Your Refund, but Submitting a Claim is Easy
Submitting a claim is super fast and easy, except that 9 out of 10 times they take over 10 days to get your refund. I'd switch and try a different pet insurance company but all of these dill hole companies decided to reject any pet with pre-existing conditions. So, I'm stuck with the one I've got.
Insurer: Pets Best
By: Rebecca
Came through when we needed it!
Pretty quick return on my claim!
Insurer: Nationwide
By: Elizabeth
Submitting a claim is a snap!
I love how easy it is to submit a claim with Nationwide Pet Insurance. The turn-around-time for claim review and check issue was so quick! I have been so impressed with the way everything was handled.
Insurer: Nationwide
By: Jackie
Great insurance for pets!
Overall a great plan for pets. Quick payment turnaround after submission of claim form along with detailed vet office statement.
Insurer: Nationwide
By: Kerri
Well worth it!
Once my preapproval claim was finalized, Trupanion responded. Once the procedure was done, I submitted the invoice and Trupanion responded immediately with a statement of coverage. Total was as I had expected check was received immediately! Great experience.
Insurer: Trupanion
By: Carol