Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,046 total
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Can't begin to imagine being without tru
Quick, easy and fast turnaround to get payments. Not to mention the great customer service and kindness.
Insurer: Trupanion
By: Debra
Great experience!
1st time claim. Good quick service. Quick payment with direct deposit. The Online messaging was convenient and helpful.
Insurer: Trupanion
By: Stephen
Easiest insurance I’ve ever dealt with
Figo has been awesome. Their app is super easy to make a claim and hey typically pay within a day. It has been the easiest insurance I’ve ever dealt with...now if they would just handle people insurance!
Insurer: Figo
By: Miss
Baxter's health care is is important to Nationwide
My claims are always handled very efficiently and quickly. The payment is deposited into my bank account within a few days after it is submitted
Insurer: Nationwide
By: Kathryn
You are the BEST!!!!
I have had Nationwide as my pet insurer for 16 years. I have never had a problem. Payment is prompt. I have recommended Nationwide to everyone I see including all the people at my vet's office. They are the BEST!
Insurer: Nationwide
By: Kay
Underwriting doesn't approve you until you submit your first claim
I applied for this insurance at the end of January 2020 they told me to fax in medical records that I had and I did. They told me that underwriting would be done with my review by the 14th of February. I scheduled an appointment for the 19th. Not only did they not process my payment until after his first appointment but they refuse to cover a pre-existing condition that didn't exist on his original medical records. This is a total scam. They appear to be the least expensive. They appear to cover a lot more than the others. But they will find a way to make you pay more
Insurer: Nationwide
By: Christine
Easy and Reliable Pet insurance
Submitting invoices through their website is super easy and the check comes within a couple of days. I also appreciated the email from Healthy Paws checking on my pet's wellness after her hospital stay.
Insurer: Healthy Paws
By: Angela
It is so helpful to feel that someone is on your side and helping with a first time fur mommie.
Excellent company and quick with responses and payment.
Insurer: Nationwide
By: A.G.
Figo is the best!
Figo insurance is straightforward and easy to understand. The process to file a claim literally takes less than a minute and reimbursement typically occurs in less than a week. Their customer service has been friendly and efficient when I needed to contact them. I absolutely recommend them to everyone I know with a pet!
Insurer: Figo
By: Jill
Great response time
It only took a few days for my claim to processed and I received payment!! Great service. Thank you!
Insurer: Nationwide
By: Gina