Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Indifferent
The submission was easy and the time to approval for reimbursement was reasonable. However, the check has not arrived in over 2 weeks. I called and the representative told me I have to wait 21 days before they can cancel and re-issue. I explained this will accrue interest charges in my credit card and would like an alternate solution. She was extremely unhelpful and read to me the policy 3 times as if I did not understand. I was asking for a remedy to my concern but there isn’t one. There was no human thought process on how to make this right, how to address my concern. My suggestions were met with, “we don’t do that”. So what’s the point of this customer service, when apparently I have no choice but to wait? There wasn’t so much as an, “I’m sorry”. I’m sorely disappointed with the responses I received and I expected more from such a highly recommended company.
Insurer: Nationwide
By: Jaclyn
Claim is paid within 2 weeks. I consider that prompt.
I like the option of the payment going directly to my checking account.
Insurer: Nationwide
By: J
Thank you to Trupanion!
I was very pleased that you followed through on my claims and that I did receive some money back and it was deposited directly into my bank account.
Insurer: Trupanion
By: Linda
Easy Peasy
Easy peasy, my vet does everything.
Insurer: Trupanion
By: Julie
Clam Refunds
No problem with getting a my refunds. I am so glad that the refunds are deposited directly into my checking account.
Insurer: Trupanion
By: Monica
Rigel's policy
Making a claim is easy. The response is timely. The value for the premium paid is very good.
Insurer: Trupanion
By: Karen
An Excellent Claims Experience
Very quick to acknowledge receipt of multiple claims process them and forward payments in accordance with our policy. Very satisfied.
Insurer: Trupanion Canada
By: Perry
great in helping with the payments
They are great in helping with the payments
Insurer: Trupanion Canada
By: John
Fast service
Thanks for your easy claim filing and super fast payments I recommend to my friends all the time!!
Insurer: Nationwide
By: Rose
Life saver
I’m sooo happy I got this insurance!!! Quick and easy reimbursements through an app is the best part.
Insurer: Nationwide
By: Rachel