Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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I am very pleased with my dogs AKC Pet Insurance
I am very pleased with my dogs AKC Pet Insurance. They are prompt to pay and fair in covering everything that I am paying for. Thank you for being here for my dog Addie.
Insurer: AKC
By: James
Excellent customer service
You were wonderful about paying the amount in a timely manner and were very professional in taking care of the matter. Thank you so much!
Insurer: Trupanion
By: Jonne
Always helpful
Always helpful if contacted and speedy payments. We have had Trupanion since our little Chihuahua was just a couple of months old. She is now 13. We are so glad we made the decision to enroll back then.
Insurer: Trupanion Canada
By: Donna
They do not want to cover anything
This insurance does not want to cover anything. They always say they didn't get the paperwork or that it was wrong or my pet is the wrong age. Filing a claim take months and they deny it many times, so you have to keep doing it until they cover it. Then they raise your rates. It is a pointless waste of time. Also they treat you like a criminal and act like you should never be filing any claims. Their phone app is also useless.
Insurer: Healthy Paws
By: j
Happy
Very easy by snail mail doing it by email it wouldn’t finish. Very frustrating.
Insurer: Nationwide
By: Johanna
Excellent Service
I am very glad that we selected Nationwide. The vet helpline has been a lifesaver for us in times when we could not reach our regular vet. They always give good advice and are very compassionate. My only complaint is in understanding the payments and what is denied or paid and why. I find that a little difficult to track. But overall we are very pleased with Nationwide and are very pleased with our choice.
Insurer: Nationwide
By: Kathleen
Nationwide has great pet insurance
We love your insurance, very prompt payments. It's probably better than our human insurance.
Insurer: Nationwide
By: Jesse
Excellent Customer Service
Embrace Pet Insurance was so affordable. I have Wellness plus illness. My claims were processed in a quick manner. They were so compassionate at the loss of my pet. I would highly recommend them.
Insurer: Embrace
By: Deborah
Very unhappy with reason given why monthly charge increased.
Very unhappy with reason given why monthly charge increased. I was never notified and had to call my bank to question the amount of withdrawal and who issued it. Therefore I am looking around at other pet insurance companies.
Insurer: Trupanion
By: Mary
I’m so glad I have the insurance because I know I can take care of my pup .
I feel Nation wide is on my side ! No problems They get back to you immediately and reimbursement is quick after you have met your deductible .
Insurer: Nationwide
By: Gloria