Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Very easy
Once the Doctor's office submitted the claim, Pets Best notified me immediately, kept me updated on the status of the claim and paid the claim very promptly with the money being deposited directly into my account. it's a very easy and efficient process. Thank you
Insurer: Pets Best
By: Andrew
Offers direct deposit
I have notified that my claim had arrived, quite immediately after I submit the claims form. I was given a Pet's Best account which I can peruse at my leisure. When the reimbursement is paid, it is accompanied with an explanation as to how the claim was processed. My dog's premium is charged to my card monthly so that I don't have to write a check. Pets Best also offers direct deposits, for which I declined (for my own reasons), but it is convenient to have.
Insurer: Pets Best
By: Suzanne
Easy and helpful
Very simple and quick for my reimbursement.
Insurer: Trupanion
By: Kristy
Awesome Pet Insurance Experience
Super quick processing to get reimbursement!
Insurer: Trupanion
By: Joni
Nationwide Loves Pets
Our Dixie Doodle is a rescue and our first dog in 35 years (since either of us were kids!). So yeah, we probably are overly cautious, but knowing we have Nationwide Pet Insurance makes it a no-brainer for us when we aren’t sure Dixie needs to see a vet or not. 9/10 times she needed the vet, so it is a relief for us. The claim process is very easy and the way we are reimbursed directly into our bank account is even easier!
Insurer: Nationwide
By: Dixie
Quick turn around time
This was the first time using Nationwide's pet insurance. Our gate had been left open and our dog got out and had been hit by a car. It was super traumatic and the vet bills were over a thousand dollars to make sure she didn't have internal injuries, and to get her stitched up. My first attempt at submitting the claim through VitusVet didn't show the correct PDFs with my itemized statement, even though i had attached all of them. After calling and asking why the initial claim was denied, the customer service agent advised me to send the pdfs and resubmit the request via email. After that it was a pretty quick process and was approved in a few days.
Insurer: Nationwide
By: Nichole
Great Service!
I was debating getting pet insurance as my family decided to add too with a golden retriever puppy. I AM SO HAPPY I MADE THE DECISION! While I expected to have some vet visits due to a puppy being a puppy, I didn’t expect so many vet visits so frequent for multiple issues. While the stress it put on my family from and emotional and especially financial standpoint, Nationwide has been so quick to respond to my submitted claims and help with the cost of each pet visit. Submitting claims and getting reimbursed has been such a smooth and painless process. I am more than happy and relieved to have purchased pet insurance especially with Nationwide!
Insurer: Nationwide
By: Derek
We LOVE Nationwide Pet
We have had VPI/Nationwide for 7 years now and we LOVE it. Our dogs seem to be accident prone, and it puts my mind at ease knowing that they have insurance coverage, which allows us to never think twice about getting them the care they need due to cost. We are always reimbursed in a timely manner and the customer service is fantastic! Highly highly recommend to everyone!
Insurer: Nationwide
By: Erin
Great coverage & service
Always taken care of our pup with fast, easy claims!
Insurer: Nationwide
By: Vanessa
I wish all insurance claims were this easy!
Nationwide Pet Insurance has been great for us! It is so easy to think when you're picking up a purebred puppy from a very reputable breeder that you do not need pet insurance - what can go wrong? Well, just as in humans, allergies in dogs are not necessarily hereditary and can pop up at any time. Nationwide Pet Insurance really cut down on our costs with all the testing we had to do to figure out why our dog was so uncomfortable. Now our dog is feeling better, and we didn't break the bank! Additionally, Nationwide Pet insurance claims are SO easy! I wish car insurance claims were as easy!
Insurer: Nationwide
By: Maria