Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Very long claim process time
Prices go up yearly. Claim process takes week, so even though they say they will pay the vet directly no vet will wait weeks for payment so you have to pay up front. Then they mailed the reimbursement check to the hospital even though I filled out all of my bank account information through the app for reimbursement.
Insurer: Pets Best
By: Kelsey
Choose Trupanion
prompt payment. easy claims filing via phone with pictures of receipts. fair coverage
Insurer: Trupanion
By: wendy
Reliable and fast service
Great and fast service. My claim was approved and I was refunded the portion covered within a week! I always recommend Trupanion to my friends or anyone that is looking for pet insurance. We are so thankful that our vet recommended it us!
Insurer: Trupanion
By: Anna
Easy claim process and fast reimbursement
I had embrace for a couple months before I made a claim and within a couple weeks I made about 6 that totalled to about $1200. It only took a couple days to get reimbursed and I did it all through the app.
Insurer: Embrace
By: Maliaq
Prompt and easy claim payments!
No problems at all! The app is so easy to use and claim checks are received promptly! Definitely worth it!
Insurer: Nationwide
By: Nancy
Fantastic
Fast turn over when reviewing claims, easy claim payments/reimbursements made to customer via chase bank, and friendly customer service
Insurer: Nationwide
By: Felicia
You guys are great!
Xena just turned a year old when she had sudden episode of severe vomiting and then diarrhea. We had just gotten our pet insurance two months previously and this was our first claim. We had both a vet appointment followed in a couple of days by an emergency vet clinic appointment. I was amazed at the ease of filing a claim and even more amazed and happy that the claim was reimbursed in less than a week! Thank you Nationwide!
Insurer: Nationwide
By: MADELEINE
Amazing
It's very easy and fast to submit my pets bill then receive the check for compensation
Insurer: Nationwide
By: dylan
Gisela's Mom
I think it's a big deal when filing a claim isn't a big deal. Quick and easy online. Done. Re-imbursement via Zell. Done. A thing of beauty .
Insurer: Nationwide
By: Janet
Extremely Responsive
The service I received was unbelievably good. I submitted a claim last night at 7pm and it was processed and approved by 11am this morning. The app is extremely easy to use. So glad I have them for my pet insurance.
Insurer: Healthy Paws
By: Mark