Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Jerry's claim turnaround
My only criticism would be the long turnaround time before receiving a decision and payment.
Insurer: Nationwide
By: Kathlene
Useless product
Great at taking your premiums. Not great at paying you out! I had two bad experiences and now done with it. Rather save my money and use it to pay the expenses myself when they arise.
Insurer: Trupanion
By: John
Trupanion: A Must For Any Pet Owner
Trupanion has been a life saver. I can't imagine having to face my pup's medical bills without Trupanion. The customer service team is always friendly and asks how my dog is doing. Payment is always quick and easy. I've always had a positive experience.
Insurer: Trupanion
By: Kelsey
Best Pet Insurance Ever
All went smoothly. Direct billing was sweet. Best part was, left the clinic with the bill paid in full, the same day. Love Trupanion!
Insurer: Trupanion Canada
By: Pauline
It was a seamless process
It was a seamless process thank you.
Insurer: Trupanion Canada
By: Leonard
Medication refund
Very quick and easy. Refund was in my bank within a few days.
Insurer: Trupanion Canada
By: Sarah
PROFESSIONALISM AT IT'S BEST
I do appreciate the speed with which you activate a file on my dog and pay me for the amount that I am entitled to. Gives me confidence in both my vet and you to make Bella a healthy dog again.
Insurer: Trupanion Canada
By: Karen
Seemless
Seamless, love the automatic submission process.
Insurer: Trupanion Canada
By: Wayne
Efficiency
The app is so easy to use, payment turn around time is quick!
Insurer: Nationwide
By: Linda
I wish Trupanion had insurance for pet's parents...we would definitely take out a policy for ourselves with them!
We went from caring for someone's pet to adopting her. Within a few weeks of this, we noticed a few suspicious places appear on her legs. One was benign but the other was malignant melanoma. Trupanion has been amazing from the ease of submitting claims to fast payment for her surgeries and radiation for the cancer. She has 3 more rounds, but we caught it at what they term stage zero. We have every hope of her having a full life with us as we just love this girl! We have already sung your praises to our friends that previously would have never considered pet insurance. Thank you, Trupanion, for helping us save our Ginger!!
Insurer: Trupanion
By: Kyle