Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Beware of steep price hikes
I went with Healthy Paws years ago at least in part after reading reviews on Per Insurance Review. Unfortunately I've found myself progressively more dissatisfied overtime. Before I signed up they indicated to me that their annual price increases would be "manageable" and "easy to budget." Generally I would have agreed with that but this year alone received an increase of over 75% from the year prior - forcing me to decrease my coverage in order to fit our budget and am now up to 300-400% of my original rate. I'm honestly a bit worried how their increases will go from here on out. Response time has also gotten worse. In the past I received relatively quick responses to my inquiries but now I regularly have to resend my requests after weeks of no responses.
Insurer: Healthy Paws
By: Fred
Customer Service
I have two dogs and have had my pet insurance for each for 15 years. Before this insurance was taken over by Nationwide, I would get my claims reimbursement within a week. When Nationwide took over, it was taken a month plus for reimbursement which I thought was a little long, but did not complain. Since I never had an issue with any of my claims, I was okay with the timeframe. I noticed that the last two claims I submitted were reimbursed within days. Since I also signed up for your reimbursement via bank money transfer instead of check, and now the great turnaround time in claim reimbursements, I am really a happy camper. Can't ask for better service. Thank you. Thank you for taking care of my two pups.
Insurer: Nationwide
By: Cindy
Nationwide is fantastic.
I have been extremely happy with Nationwide. After the initial claim process, all payments are paid promptly. I have had Nationwide for 3 years now and am so grateful as if has helped tremendously with my pet's vet bills. It is great to have that feeling of security in case one of my pet's are sick or injured. I can take care of them without spending thousands out of my own pocket.
Insurer: Nationwide
By: Stephanie
Best decision ever to get nationwide pet insurance.
Best decision ever to get nationwide pet insurance. It’s so easy to use and submit claims and I get refunded super quick.
Insurer: Nationwide
By: Sarah
Glad I have went with nationwide
I am so glad I went with nationwide. At first I was hesitant and went with another pet insurance company due to reviews. My coworker told me how easy the claim process is thru nationwide and at that time my company offers discounts. I am so glad I have them now for 2 years, one of my fur baby is diagnosed with hypothyroidism and is on medication, I always get my reimbursement without issues so far. My other fur baby having GI issues and still trying to figure out what's wrong. I save a lot of money with nationwide in long run.
Insurer: Nationwide
By: Linda
Great Service
Nationwide has been so helpful in helping me take care of my claims. They have a great app called VitusVet that allows you to upload your claims immediately and they are reimbursed within a week. It’s made it so much easier to make sure my pup gets what he needs without worrying about cost.
Insurer: Nationwide
By: Heidi
Thanks for caring
Always prompt and fair with refund help and caring and asking about pet
Insurer: Nationwide
By: Louis
Slightly difficult getting an online claim set up but eventually it worked.
Getting the online claim was at first difficult but I was able to get the claim started with 2 tries. After which I downloaded the veterinarian’s receipt and a copy of the receipt within 2-3 days I received a notification of my claim processing and reviewing. About 3-4 days after the processing I received another email that payment would be made and I could deposit the insurance claim amount to my bank account which was very easy. (OnceI had set up a bank account, the funds could be deposited.
Insurer: Nationwide
By: Robin
Excellent Insurance Policy
The payment response time is getting faster. The service is excellent. Thank you for following up.
Insurer: Nationwide
By: Amedeo
Show Deductible
When you send us our statement that shows what you are paying on our Vet bill, if you could show how much our deductible is and how much we have paid. Just like regular people insurance does. Thanks.
Insurer: Nationwide
By: Michael