Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Thanks to Healthy Paws, Bailey and I are still building memories together!
Bailey, my German Shepherd, is my first dog/cat that I have bought health insurance for and I am so very glad that I did. I researched ahead of time and Healthy Paws was my choice. When he collapsed a few weeks ago, I had no idea what path we were headed down. Suddenly it was test after test, specialist after specialist and to be honest, if I hadn't known that I had my policy with Healthy Paws, I would have had to stop at the first appointment. As it is, Bailey has had surgery, has started chemo and it doing amazing. Submitting claims was super easy and the receipt of payment from Healthy Paws came quickly once they had the needed information. Thank you Healthy Paws for allowing Bailey and I to continue our life journey together!
Insurer: Healthy Paws
By: Jen
A shining light during a tough time
Our cat was recently diagnosed with cancer, which has been really, really tough, but Trupanion has been a bright light through this process. Trupanion has covered 90% of about $10k in medical bills, with a super simple claims process (one form plus receipts) and a response/reimbursement within a week. Because of Trupanion, we can focus our energy on helping our precious baby cat get better. I am so very, very grateful.
Insurer: Trupanion
By: Jessica
Better than "People" Insurance!
Filing claims is so simple! I fax and forget. The explanation of benefits is simple to read and payments are quick. The few times I've had to call customer service have been very good. Friendly, patient representatives who never talk down, they just explain and answer all questions.
Insurer: Nationwide
By: Vicki
Great Customer Service
I am very fortunate to have this insurance coverage for my Belle. This recent emergent condition scared me so bad, so having the insurance was a blessing and calming factor during all of this. Great turn around time on the reimbursement was also very impressive. Easy/simple claim form was a plus too. I truly appreciated the follow up call from Shelly this week checking on Belle and checking on my satisfaction. Thank you so much for making my life less stressful when it comes to my dogs health. I will be recommending to my friends and their "fur babies". ty ty, Krystyna
Insurer: ASPCA
By: Krystyna
Betty is feeling good after her tail removal..claim paid in two days...Thanks Nationwide!
We are very happy with the pet health policy through Nationwide! The policy is affordable, claims are easy to file electronically, and payment is fast!
Insurer: Nationwide
By: Charles
Working really well
Experience is consistently uncomplicated, the turn around time is fast, the payment process is digitally seemless.
Insurer: Nationwide
By: Wendy
When I first considered fur baby insurance I compared 3 different company's.
When I first considered fur baby insurance, I compared 3 different company's. Your plans were the most flexible, simply stated, and the most to offer.
Insurer: Trupanion
By: Ami
Highly recommend!!
Very pleased!!! Very easy and convenient to use. I'm so happy that there is now direct billing even for something as simple as getting a medication refill for our pup. Highly recommend!!
Insurer: Trupanion Canada
By: Melanie
Nationwide gives me comfort knowing I’m not alone financially
Nationwide paid over 89% of my claim and allows for easy claim submission. I also received the check much quicker than I anticipated.
Insurer: Nationwide
By: Mandi
Happy we have pet insurance
Submitting claims is pretty easy. Most claims have been processed to our deductible which has now been met. It seemed to take awhile for us to receive our first check. I received a letter stating NW needed another 30days to process, but a day or two later I received confirmation that I was getting reimbursed. I'm curious to see how quickly my claim is processed when my puppy gets neutered.
Insurer: Nationwide
By: Autumn