Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Could have been faster
Would like to see more expedient payment
Insurer: Pets Best
By: Alexa
Impressed with prompt payment
My sweet Persians and I have been with Pet's Best for near 10 years now. I'm most impressed with the prompt payment. For me, the returns far outweigh the premiums.
Insurer: Pets Best
By: Barbara
Love your service!
this is my first time utilizing a pet insurance plan. I love how easy it is to make a claim. Payments are made quickly and I couldn't be more pleased!
Insurer: Pets Best
By: Micki
Great Insurance
I have two puppies. One puppy is mischievous and always in to everything. We have had to go to the veterinarian multiple times. When I submitted the bills to the insurance company, they kept me informed of the process and were prompt paying the bills.
Insurer: Pets Best
By: Debra
So Easy & So Quick!
The claim process was so simple and the payment came so quickly! Wish my own health insurance worked like this!
Insurer: Pets Best
By: Beth
Claim Process
The claim submission process has gotten much easier and I love the Chase pay/reimbursement
Insurer: Nationwide
By: Kim
Can always count on Nationwide!
Appreciate how seamless the claim and payment process is. Our doodle loves fabric, this time she actually ate part of her bedding and couldn't pass it on her own :-( Thank GOD we had coverage. She has healed and is doing fantastic! No more fabric around our Daisy doodle! Thank you Nationwide for putting our mind at ease.
Insurer: Nationwide
By: Lana
Unplanned vet expenses can be financially devastating.
My Schnauzer has had two health events that could have been very costly. Thanks to Nationwide she is healthy happy and so am I . Payments were made quickly and I didn't have to jump through complcated hoops to put in aclaim. I always recommend Nationwide. My sweet 14 year old Bouvier recently passed over the rainbow bridge. Throughout her life she was well taken care of with the help of Nationwide. Thank you.
Insurer: Nationwide
By: Debra
Horrible reimbursement wait times
The claims take 30-45 days to complete. The hold time are horrible. When the time frame says 2 weeks when making a claim. Very misleading. My basset has a horrible accident and bills reached 3,000 in just one month. My credit bill of $3,000 is due and I have no money to pay the bill Don’t go with this pet Insur.
Insurer: Pets Best
By: Tammy
Bloat surgery
My standard poodle experienced bloat symptoms and was confirmed by an emergency hospital. He had to go into surgery immediately to save his life. It was on a weekend so I thought I had to call Pets best for pre-approval. I'm glad I didn't have to have pre-approval even though the office was closed. Filing the claims was easy and Pets best paid accordingly by the policy. I would highly recommend Pets best for your fur babies.
Insurer: Pets Best
By: Bonnie