Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Very good pet insurance
Timely Claim Review & Payments.
Insurer: Nationwide
By: Stewart
Horrible company.
I decided to get pet insurance due to having large bills from the vet in the past with other animals and struggling even to this day to pay them off. I signed up for the company back in June and the only thing they have been consistent with was taking my money. Took me calling and calling to get a claim even looked at and calling and calling about a reimbursement which I never got. At this point I was paying 57 dollars a month right into their pockets. She just had to get a surgery for a lump removal and they said I was getting money back to help pay it off. I waited for weeks and never got the money. When I called and was on hold for 20 mins they told me it went into my yearly deductible. I have rescue dogs and fosters. I’m not made of money. Isn’t insurance suppose to help you when you need help? Disappointing company. I’d never recommend to anyone.
Insurer: Healthy Paws
By: Sarah
Scam!
I did my research before I signed up with this company, however when you want to cancel your insurance and no one gets back to you after multiple attempts, you’re not sure what to do. They then went on to continue charging me even though it was cancelled and when I didn’t pay it, it was sent to collections ruining my credit!! Awful company and customer service
Insurer: Petsecure
By: Michelle
Excellent Service
Pet Best responded very quickly and paid the vet direct. The vet normally wanted money up front but worked with me and they filed direct with Pet Best. Pet Best paid the vet directly. I highly recommend Pet Best for pet insurance.
Insurer: Pets Best
By: Bette
Best pet insurance--ever!
I wish I would have found Nationwide pet insurance first. I had another company before them, and a very poor experience. Nationwide has been very prompt with refunds, the returned amount has been correct every time, and I have always had a good experience when I have called. They have been one of the best companies I have ever dealt with. Thank you!
Insurer: Nationwide
By: Cindy
So grateful for Healthy Paws Insurance!
My dog torn his ligament in his hind leg, playing with another dog. We tried medication and rest. While this didn’t work, it was in his best interest to have surgery. I’m am so grateful to have this insurance! The process was simple, I was updated daily on the claim and the check came in the mail promptly. They also sent me a email, wondering how my boy was doing. Much appreciate for their thoughtfulness.
Insurer: Healthy Paws
By: Suzanne
The Best!
We have been with Nationwide for 2 years and they have been the best. Filing a claim is easy, payment is prompt.
Insurer: Nationwide
By: Cynthia
Been using Pets Best for a year now with no complaints
After having Pets Best for a year I'm still happy with the insurance. Their app makes things like checking policy docs and claim status, submitting claims, and changing account and pet info very easy. Most of my claims have been processed within a week or two with direct deposit. They have always been very responsive to my emails with questions about claims. Overall I'm impressed with Pets Best and feel it's been worth it for my mini aussie.
Insurer: Pets Best
By: Mike