Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Good no claims and excellent customer service
Being able to get an estimate of the payment before leaving my vets office is amazing and no claims to file. Payment is extremely quick. Most times in less than a week.
Insurer: Trupanion
By: Richard
Easy, quick and thorough!
The preapproval happened within about five minutes at the Vet, and then just a day after submitting the final invoice that was approved. Just a couple days after that, the check arrived in the mail! Very smooth. So glad we have Trupanion for our sweet pup.
Insurer: Trupanion
By: Elizabeth
Excellent Service
Very easy claim process and quick payment received!
Insurer: Trupanion
By: Adam
Fantastic service!
Your claim submission and payment procedures a quick and easy. Thanks
Insurer: Trupanion
By: Fred
Thank you!
Quick and no one tries to argue to get out of paying. Thank you!
Insurer: Trupanion Canada
By: Karen
Good processing but there are problems
Trupanion, themselves, I believe are prompt in processing claims. However, the post office time of receiving the cheque for my claim, takes about 2 weeks. I have tried to access my account and apply for Direct Deposit, but have found this to be ineffective.
Insurer: Trupanion Canada
By: Shirley
Highly recommended
Everything is easy with nationwide. Faxing a claim and quick turnaround for payment. Been a customer for 4 years and have always had a good experience. Highly recommended to several friends.
Insurer: Nationwide
By: Dorothy
I've always been very pleased
I've always been very pleased with Pet Best, one time payment was delayed. I'm sure not Pet's Best. We have had 2 mailman sure post office lost it. Been with company few years always happy Debi
Insurer: Pets Best
By: Debra