Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
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Nationwide cannot be trusted
DO NOT USE NATIONWIDE KNOWN AS PETINSURANCE.COM I have been insured through Nationwide since 2011 for one pet, and since 2013 for my second pet. I have been paying around $750 since 2011 until 2013, and then $1500 since 2013. I purchased the most comprehensive insurance since I got both of my dogs at 12 weeks old. The company was originally known as VPI Pet Insurance, but sometime during my time it changed or was bought by Nationwide. Last year, I was notified that my automatic payment did not go through, due to a change in my debit card details / expiry date. I went into their portal to update my card, and when I hit submit (on both policies) it deducted the remaining payments for the year. I rang their customer service hotline, and was told there was nothing Nationwide would do. I did not want $1,600 coming out of my bank when both policies were up for renewal. I was told that I would be posted a renewal notification and can revert back to monthly payments then. This year, I got a notification from my vet that my dogs were due vaccinations. This prompted me to go online to check my policies. I was surprised to learn that one of my dog’s policies had lapsed. I called Nationwide, and they created a new policy, even though I offered to backdate the couple of months monthly premiums. Within a few weeks, my dog fractured his leg. I submitted my claim and the claim was denied. They said there was a 12-month waiting period for new policies, something that was not discussed with me at the time of renewal. The fact I had been a loyal customer since 2011 mattered for nothing. I would never have renewed this policy had I known it would be another 12 months effectively paying premiums without coverage. My advice is that you shop around. Since leaving Nationwide (petinsurance.com) I discovered that there are better and cheaper pet insurance companies, that offer immediate insurance starting straight away.
Insurer: Nationwide
By: Jodie
great pet insurance
got my check right away, thanks
Insurer: Nationwide
By: catherine
Issues Resolved
I called because I got an email saying my payment wasn’t processed and my policy would terminate in a few weeks. I am on auto-deduct for payments so I knew I had to call Figo to get it straightened out. They were super helpful and explained the discrepancy and promised a better experience in the future. Thanks Figo!
Insurer: Figo
By: Jessica
Very pleased with your service!
We had no problem at all. Our Vet put in for the claim we received an e mail explaining what was covered what wasn't. We received our check within days. Excellent!
Insurer: Trupanion
By: Joyce
Very friendly customer service and very helpful.
Very friendly customer service and very helpful. Easy to put in clams and quick payments.
Insurer: Trupanion
By: REBECCA
My surgery prone dog and Trupanion
Excellent claims experience and great customer service! So speedy! I use direct deposit, and I had my 90% in no time. My dog tore her ACL and had to have a 3,300 surgery. This is her third surgery on this same leg for different reasons.
Insurer: Trupanion
By: Laine
Great Company!
It is very easy to make a claim and the cheque arrives very quickly.
Insurer: Trupanion Canada
By: Karen
Brady's Dad
Very simple claims process with quick feedback and payment.
Insurer: Trupanion Canada
By: Shaun
Major dental work for 7 year old lab!
Everything went very smoothly and Taya is minus a few teeth but we're going to work on better dental practices moving forward. The vet was happy that they received payment so promptly as well.
Insurer: Trupanion Canada
By: YVONNE
Wouldn't be without Trupanion coverage
Grateful for the coverage My Yorkie Pebbles has allergies and the coverage enables regular doctor visits. The clerk submits to you, coverage is established and I pay the difference. It's all very easy.
Insurer: Trupanion Canada
By: Maddy