Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
Other Categories
Best Claims Service
My puppy most recently tore is dewclaw and had to see the vet! I was able to file my claim on my mobile phone the day we saw the vet! And I'm pretty sure I had payment from Nationwide to reimburse me within the next day or two! Pleasantly surprised at the consistent speed at which they acknowledge and process claims. I also find it so sweet that they send personalized notes out to check on my pet after a claim has been made.
Insurer: Nationwide
By: Jen
Fantastic Insurance
We couldn't be happier with the insurance we got from Nationwide. Easy & Quick to file a claim from my phone and quick electronic payment received.
Insurer: Nationwide
By: Toni
I recommend Nationwide to everyone
I changed to Nationwide several years ago and I am very happy. I do the claims on the app and the claim is processed quickly and without problems. Thank you!
Insurer: Nationwide
By: Sherry
Easy claim processing
Since I am low-tech, I sent my claim by snail mail; but PetsBest processed it quickly and notified me of the outcome via my email. I am pleased with my choice of PetsBest pet insurance for my sweet Daisy.
Insurer: Pets Best
By: Lisa
The best and easiest Pet Insurance by far!
ASPCA provided a great rate and great coverage for our 10 year old black cat Dayo Uhuru. Dayo Uhuru had to go through many medical tests and veterinary visits including an ultrasound, an endoscopy and a PARR DNA tests in order to rule out lymphoma cancer. To complete all the tests we racked up $5500+ in veterinary bills and if he was not covered by ASPCA, it would have been difficult to afford the level of care he received. Our policy had a $500 deductible with 90% coverage on all bills after that. We placed our claims easily through the website and we received our payments through direct deposits into our account. The whole process was painless and quick (usually less than 10 days to get the claims completed) and true to their word, ASPCA covered nearly $4,500 of our bills. They even called in to check on how Dayo was doing after the test results came in. And the results were great, since Dayo Uhuru tested negative for cancer. That was a big relief and we were all glad that his health coverage enabled us to confirm the results. I've rarely encountered such great service from a pet insurance company and we were so glad to know that we can rely on ASPCA to help cover our needs for Dayo Uhuru. Thank you ASPCA Pet Insurance!!
Insurer: ASPCA
By: Juan
Fast claims, reliable service
I’ve never had a problem with Nationwide. The terms of coverage are clear and claim processing is quick and easy. I have claim reimbursements sent directly to my bank account. Simple, fast!
Insurer: Nationwide
By: Diane
Easy to file a claim and quick payment
Vet was very familiar with Embrace and completed the form and sent in our behalf. Had a check in less then a week from date of service!
Insurer: Embrace
By: Christy
Happy with Nationwide
I have been a client of Nationwide (previously VPI) 15 years. All four of my dogs are insured. Payments are timely. Customer service is very good. I have never had an issue.
Insurer: Nationwide
By: Jo
Outstanding speed of claim processing and reimbursement
I was thrilled at how quick the reimbursement turnaround time was. We as the consumer appreciate the efficiency.
Insurer: Nationwide
By: TINA
I am thankful for my Pet Insurance
My Boxer has had Health problems spanning his entire life. I am thankful to have had my Pet Insurance through Nationwide. I love the new online claim entry. If I had one recommendation it would be that I did not have to put in a verification code every time. I love the Electronic Payments - so easy and quick. Thank you for everything!
Insurer: Nationwide
By: Tamica