Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Filing claim is so easy!
Filing claim is so easy! I knew that I had not reached deductible yet, but am very pleased with how easy filing has been. I designed my policy this way to keep premium low, but have the peace of mind to know if really expensive incident happens, we will have some help with coverage. Works just right for me.
Insurer: Pets Best
By: Susanne
So, glad my 2 chihuahua have coverage :)
Amazing fast payment . I have been so happy dealing with your company . I have recommended Trupanion to about 4 people . Thank so much . A peace of mind .
Insurer: Trupanion
By: P.
Fast claim payment.
Fast claim payment. Never an issue.
Insurer: Trupanion
By: Sandra
Best insurance ever.
Prompt, no hassle payment. We wouldn't have been able to pay the vet bills for our Scottie's cancer treatments without Trupanion. Thanks.
Insurer: Trupanion
By: Deborah
Fantastic Service on Claims.
I have been EXTREMELY please with Trupanionboth in coverage offered and ease in filing claims. Turpanion is real good at letting you know status. And the payment turnaround time is fantastic especially with the option to have the payment deposited direct.
Insurer: Trupanion
By: Sandra
Helpful and answered any questions I had.
Because she was helpful and answered any questions I had about your insurance and I like the fact that an option is that you can pay upfront instead of me having to come up with all the money if my dog needs to be treated.
Insurer: Trupanion
By: Donna
Top Notch Company
You guys are the best... I have three pets (My kids) I insured with you and every time that I had to file a claim - the response time of payment was not extremely fast without any issues! I thank you guys so much, as do my “Kids”!!!
Insurer: Nationwide
By: Mario
You've been a big help!
I am so glad I made the decision to get pet insurance for my dog. I've, unfortunately, had to submit alot of claims due to issues he developed or illnesses, dog bites, that have happened to him. The insurance has definitely come in handy. My only complaint, and not really a complaint, is that it takes so long to get reimbursed. But I can only imagine how many claims you must have to deal with.
Insurer: Nationwide
By: Charlene
Fantastic Insurance
Very good people. The pay you in great amount of time. In other words they don’t drag their feet. 🥰
Insurer: Nationwide
By: Shirley
Rude customer service and process for claims is slow and archaic
takes an average of 30 days to process claims, the website does not provide any added value when trying to look up claims from last month and very snotty representatives when i call asking questions. i am so sorry to be a bother, guess i need to take my business elsewhere.
Insurer: Nationwide
By: Kimberly