Payment Experience

Quick reimbursement by ASPCA Pet Health Insurance for unusual diagnostic and surgical procedures that saved my cat's life.

My female cat was producing unusually strong smelling urine, had no appetite, and was increasingly lethargic. My brilliant vet theorized it had something to do with the pituitary gland, so she did an ultrasound and found a mass adjacent to the gland. But because of the density of nerves and blood vessels she need a "better picture" before operating. An ultrasound specialist with equipment that provided higher resolution--at higher cost--was engaged, showing a tumor that was next to, but not attached to, the gland. The vet did the surgery, removing the tumor--which was malignant--and my cat recovered quickly. She is still doing well (knock on wood). The insurance provided through ASPCA paid 80% of about $2500 in medical bills associated with this claim. They dealt directly with the vet for any detailed information, and sent the reimbursement directly to my checking account. After this experience I immediately enrolled my younger male cat in the ASPCA plan...and a good thing too, he recently had to have surgery on his ear and the claim was again paid expeditiously. I can easily recommend this insurance!

It was easy to send in a claim

It was easy to send in a claim. I just filled out one page, answering basic questions and attached the receipts.

Making it easy

Being able to submit claims and receive payments electronically makes things so much easier!

so far, so great!

My little dog got her first dental cleaning and Follow up preventive visit. The claim process was very easy and received the expected reimbursement quickly, directly to my bank. This is what I had been searching for, I’m glad we decided for Nationwide over the many other options out there

Great

My insurance has been very good. Quick to pay

Everyone should insure their pet using Spot!

Vet Checkup for Cora

On 10/25 took Cora to my vet for checkup after adoption from shelter on 10/9, and visit to emergency clinic on 10/10. Because of that visit I purchased Pets Best insurance to cover future expenses. To my surprise and very happy that Pets Best reimbursed the majority of my total cost that included office visit and prescribed meds. I purchased a plan that covers teeth cleaning, a wise decision since this is something Cora will need due to her being a stray. On-line claim processing was easy and quick.

Benefits processing

I have filed 2 claims. The first I received my payment in about a week. The second, I received a response in about 2 weeks. You all are a great company. Everything is processed and explained in a concise, professional manner. I am very happy and will be a customer for life.

Fast and easy process

This was my first time using the insurance claim for my Tyson when I had to take him to the vet after he became ill. He is now doing a lot better. The process of submitting my claim was easy and fast I saved a lot of money.

Easy peezy

It’s great to know we could have help with the cost of having Baby spayed. I turned in the receipts and we were paid about a week or so later. Thanks for making that a painless and easy process!