Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
13,105 total
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Seamless Care
It was seamless. Very convenient when the vet can submit the claim for Gizmoe's care directly to Trupanion.
Insurer: Trupanion Canada
By: Denise
hassle free
easy, quick, all done directly through by vet's office.
Insurer: Trupanion Canada
By: Nicole
CRAPPY SERVICE
This is a HORRIBLE company. I signed up for them early on May 9 because my dog's previous insurance associated with her vet's office was too expensive. Of course, the moment this previous policy expired, something cut her paw while on a walk. She had to be taken to the vet the same day that I signed up for her new insurance policy with Pets Best. I had no idea if I would be needing them or not, but I was hoping that no matter what she would be covered that day. I got my bill at the end of the day and told my vet about the new policy and they gave me the documents to submit for a reimbursement. I filed a claim and TWO MONTHS LATER, I am still getting the runaround. I emailed the company and they rather rudely said that my policy didn't actually take effect until THREE DAYS after May 9. So I said that was not transparent of them and they condescendingly explained to me "how insurance works" and said some policies don't take effect that day. Being a grown ass woman, I told them I understood that and that I was simply telling them that that isn't transparent because if that was in the front facing message or the main message given to me the day I signed up, I would have canceled it. I'm canceling my policy just for the sheer fact that the person emailing is rude. Go anywhere else, I know I am.
Insurer: Pets Best
By: Natalie
Very pleased with your service
Nothing but good things to say about your service. I use the app on my phone. I get reimbursed within a week. Very easy.
Insurer: Nationwide
By: Darcey
It takes too long to review and receive claims back.
Takes too long to receive claim and money back.
Insurer: Nationwide
By: Lisa
Great pet insurance
Very easy to send a claim via email. Received quick response that claim was received. Always a very fast reimbursement.
Insurer: Trupanion
By: Irene
A great experience with Trupanion!
Very easy. The bill was submitted by my veterinarian. Trupanion reviewed it and approved what was eligible!
Insurer: Trupanion
By: Richard
Fast and Simple
Always easy and simple
Insurer: Trupanion
By: Kristen
Simple As That!
I didn't have to do anything but pay my share of the invoice. Simple as that!
Insurer: Trupanion Canada
By: Simon
Excellent
Having a great experience so far! The claims are quick and I get my money back fast. If only human health insurance was this easy!!
Insurer: Nationwide
By: Casey