Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
14,122 total
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Very friendly staff.
Very friendly staff. My brother told me about you and has had no trouble with you paying.
Insurer: Trupanion Canada
By: Judy
Couldn't have been easier
This was my first claim for my new policy and everything was done on my phone - it could not have been easier!
Insurer: Pets Best
By: Nicole
Service Dog Emergency
My son was away at college when his service dog got sick. He had to take the dog to the local emergency vet clinic twice. We filed the claim and received all of the expense was returned except the co-pay within a few weeks of filing the claim. My son loves the fact that he can file his claim on the app while he is checking out at the vet office. This helps with him not forgetting to log on to his account when he is back in his dorm room.
Insurer: Pets Best
By: Tracey
So seamless and quick
Though you have to pay the cost upfront and be reimbursed, the process for filing a claim and getting reimbursed was very quick and seamless.
Insurer: Nationwide
By: India
What a relief to not worry about the vet bills when my dog was injuried by another dog!
The fast service from nationwide has allowed me to be able to take the best care of my English Bulldog. I continuously refer other animal owners to nationwide. I wish you offered direct billing from the vet instead but your turn around time has been great usually with in 5days of my claim.
Insurer: Nationwide
By: benjamin
Quick payments and friendly staff.
Quick payments and friendly staff. What they cover is clear and I feel they provide good value.
Insurer: Healthy Paws
By: Amil
Healthy Paws helped make a stressful time easier
Our french bulldog Gus needed emergency spine surgery due to a ruptured disk. Healthy paws worked with our neurologist and hospital to get the payment straight to them so we didn't have to pay funds upfront. It was such a stressful time for us and Healthy Paws made it so much easier and helped keep our focus with Gus instead of the financial paperwork. Healthy Paws also checked in with us on how Gus was doing and these little things are why we will never change our insurance!
Insurer: Healthy Paws
By: Nathalie
I Love Figo!
Figo insurance is amazing. Our sweet puppy has had a rough year, but thanks to Figo, she's healed and playing again. We couldn't have afforded to do what she needed without Figo. Filing claims is the easiest process, and payment is amazingly fast! Their rules of coverage are very simple, so I always know what is covered. I have NOTHING bad to say about this company.
Insurer: Figo
By: Mia
Peace of mind
I’ve got the wellness and illness plan for my Labrador puppy. We have to go visit the vet almost every couple months. But, with nationwide it is so much easier on our pockets. Claim filing is painless.
Insurer: Nationwide
By: Maninder
Great Customer Service Support & Claim Management
This is my first experience with pet insurance in general and with Nationwide specifically. I found the process of getting an estimate online to enrolling online and having my pet insurance premium directly deducted from my paycheck an easy and straight forward process. Calling Customer Service for support is quick and they always follow-up with an email. Submission of my claim was also easy to do online as well as subsequent communications via email to inform me of the status of my claim. My claim was originally denied because it appeared to be a pre-existing condition, however based upon re-review and a note from my vet the claim was accepted and paid pretty quickly. I highly recommend Nationwide pet insurance.
Insurer: Nationwide
By: Teddy