Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Excellent quick service
Excellent quick service!!
Insurer: Trupanion
By: Donna
A huge sigh of relief that we are covered for the needs of our dear sweet pup.
Thank you to Trupanion for your clear, competent, and compassionate customer service in our time of need. Our sweet 5 year old rescue has been a Trupanion member since she was adopted in 2013. We never thought that she would be faced with a potential life threatening disease and knowing we have insurance is helping us to move forward with the medical attention she requires. We lost our home in the Tubbs fire of 10/17 and the first thing we took from the house that night was our dog.. to face loosing her is almost more than I could handle. I am so grateful to have the financial assistance of Trupanion in our time of need. Thank you.
Insurer: Trupanion
By: Susan
A huge sigh of relief that we are covered for the needs of our dear sweet pup.
Thank you to Trupanion for your clear, competent, and compassionate customer service in our time of need. Our sweet 5 year old rescue has been a Trupanion member since she was adopted in 2013. We never thought that she would be faced with a potential life threatening disease and knowing we have insurance is helping us to move forward with the medical attention she requires. We lost our home in the Tubbs fire of 10/17 and the first thing we took from the house that night was our dog.. to face loosing her is almost more than I could handle. I am so grateful to have the financial assistance of Trupanion in our time of need. Thank you.
Insurer: Trupanion
By: Susan
Amazing
Healthy Paws has been nothing short of amazing. My baby girl needed all sorts of diagnostic testing done due to fever of unknown origin and major tummy issues due to a chronic condition. Healthy paws has been there for us the whole way. Highly recommended.
Insurer: Healthy Paws
By: Marianne
I Couldn't be any more pleased with Embrace
We have been with Embrace for about a year and a half, Fortunately we have only had a minor claim for one of our dogs. The claim was covered. The important thing I want to say is that every communication we have had with Embrace has been taken care of quickly. The Pet Portal is absolutely wonderful and well done! I have to chuckle with the 'Space Dog'. There is never any site confusion, which says a lot, as I used to be a programmer for robotics. I love Embrace! 10/10
Insurer: Embrace
By: Alan
I have been happy
I have been happy with the service provided by Trupanion. In addition when I volunteer I pass along to people that they should consider getting pet insurance because it is very important these days of all the high costs to keep up a pet and I have seen many pets giving up when there's a health issue and try to remind people that they should look into pet insurance.
Insurer: Trupanion
By: Donna
Takes the stress away.
Takes the stress away from filing a claim during a stressful time. Quick turnaround too.
Insurer: Pets Best
By: Aida
A great company!
A great company! They helped us immensely with our previous dog. We can't thank them enough!!!
Insurer: Trupanion
By: Maureen
I love trupanion
I love trupanion and Trupanion has great customer service!
Insurer: Trupanion
By: Diana
OUTSTANDING PET INSURANCE COMPANY
WE RECENTLY HAD TWO CLAIMS FOR THIS DOG "J J". THE STAFF AT EMBRACE WAS THOROUGH AND QUICK. WE COULD NOT HAVE ASKED FOR BETTER SERVICE. BEST OF ALL WE DID NOT HAVE TO KEEP ANSWERING QUESTIONS, NOR DID WE GO BACK AND FORTH REGARDING THE CLAIM. EXCELLENT IN ALL RESPECTS.
Insurer: Embrace
By: JULIA