Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Embrace Insurance has been awesome to work with.
I researched several pet insurance companies before deciding on Embrace. Their customer service and timely claims processing has confirmed my decision many times over. I originally decided to buy insurance when we brought home a German Shepherd puppy. Embrace has covered all our claims from well checks to his more serious diagnosis of epilepsy.
Insurer: Embrace
By: Kim
Best customer service!
Best customer service!
Insurer: Trupanion
By: Alicia
So thankful for Trupanion
I can't begin to express how happy and thankful I am with Trupanion since Brody has been diagnosis with a liver condition. You live up to your advertisements!!
Insurer: Trupanion
By: Nancy
Friendly agent
The agent was very friendly and helpful. She explained clearly and made me feel appreciated as a customer. Although the pricing is not cheap, I'm very happy with the service provided. It definitely give me a piece of mind having them being my pets insurance provider.
Insurer: Trupanion Canada
By: Amy
Great Company with Excellent service
Without Trupanion we couldn't properly care for our Diabetic dog. The policy we have make it so much easier to give the care he needs. Customer service is great. Highly recommended Trupanion for pet owners.
Insurer: Trupanion
By: John
Prompt response
Dakota has a mass on his aorta. Its symptoms came on suddenly, and it cannot be removed. A surgical procedure will give him a chance of a year or more with no restrictions. We are devastated. Because of Embrace, we are confident that we can give Dakota the best chance possible without also incurring a significant debt. Their claims process is easy and quick. If you have a question, their CS reps are wonderful. Thank heaven I purchased Embrace Insurance.
Insurer: Embrace
By: Judith
Amazing service, very quick turn around time on claims
My dog is six and I’ve had Trupanion since she was 14 weeks old. They are amazing and when the u expected happens they are there to help. The turn around time on claims is better than human insurance! I usually receive an email with 24 hours stating the coverage for my claim and receive a check in a week. I will continue to refer my friend to Trupanion.
Insurer: Trupanion
By: Lisa
Great care and communication
We have been using Embrace and have had very positive experiences with our 8 y/o shar pei Keaton for about four years. We rescued his sister Addison last spring and added her to the policy. Although our coverage has its challenges with her past history and the pre-existing conditions of shar pei, we have been very satisfied overall with coverage, communication and even appealing several claims. The Customer Service staff and the adjusters are articulate, helpful and responsive. We explored changing carriers when we added a second dog but decided that Embrace was still the best choice and have not regretted our decision.
Insurer: Embrace
By: Nina
Stand by promises
All of my contacts with Trupanion have been exemplary. You stand by your promises, and invariably express extreme caring for the people whose pets you have insured, at times when we maybe stressed due to managing a serious condition for our pet. Thank you!
Insurer: Trupanion
By: Bruce