Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Great staff
The rep understood was patient and help me through I felt pretty silly after that all it was an email with my photos to the claim dept. She told me not to worry! I went into a complete brain fog my mind was on my pet! She was very kind and understanding 10stars not enough thoughtfulness is what every pet owner needs from your company that is exactly what I got . Way to go !!! One happy customer!
Insurer: Trupanion
By: Kimberli
Very professional
Sterling was very professional and helped me with my questions. He even went the extra mile by helping me with my dogs claim forms.
Insurer: Trupanion
By: Catherine
Very professional
the person I spoke to was very professional.
Insurer: Trupanion
By: Dale
Very helpful.
Trupanion has been very helpful and compassionate whenever I have had to deal with insurance or claims.
Insurer: Trupanion
By: Creagh
Extremely happy
As always, we are extremely happy with all of our interactions with customer service and overall in being a Trupanion customer! I have no doubt we will have all of our future animals signed up with Trupanion! One suggestion: It would be great and very convenient if the invoice submitted could be associated with the claim in customer portal so it could be viewed at same time as reviewing claim details. Like a link that when clicked opened a pop up window showing submitted invoice. Something like 'click here to view invoice associated with this claim '.
Insurer: Trupanion
By: Marianne
Best pet insurance
Trupanion is the best pet insurance on the market. I've had several that can't even come close to your insurance. The representatives are all top notch.
Insurer: Trupanion
By: Maureen
Misinformation
The miss information I was provided with resulted in me losing over $500 out of pocket on the first claim I submitted
Insurer: Trupanion
By: Noah
I love this insurance
I have used Trupanion for years and I love this insurance plan. The agents are warm and caring and always helpful. The claims are quickly resolved.
Insurer: Trupanion Canada
By: Tracey
Always recommend
I will Always recommend Trupanion to anyone. Every person I have spoke to there has always been amazing and helpful. Bonnie seemed to have an issue with listening. So really did not know what my question even was- just assumed and continued to talk over me. When she was finally finished I was able to finally tell her what I was asking, and no the issue was never resolved. But by the end of the day I did have my answer in my email claim.
Insurer: Trupanion Canada
By: Lynda