Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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So friendly!
Always such friendly service, it's nice to speak to a human!!
Insurer: Trupanion
By: Jennifer
Amazing!
My representative, Abby, was amazing! She was extremely helpful in resolving my issue.
Insurer: Trupanion
By: Stephanie
Lost claims
I can't believe you lost the Rimadyl invoice that was included with the Gabapentin invoices [I faxed 4 pages] and now you are reviewing it??? Beau has been taking that for a long time - it is not new for his Arthritis. I am also disappointed how long it is taking for reimbursement for Beau's hospitalization - he was so sick, I thought I was never going to get him back.
Insurer: Trupanion
By: Joan
Very friendly
The representative was very friendly
Insurer: Trupanion Canada
By: Verna
Best Reimbursements
Our dog was attacked by a friend's golden retriever recently and ruptured a disk in his back. Healthy Paws has been amazing throughout this ordeal and we tell everyone who asks that pet insurance is a necessity and that Healthy Paws is top-notch. They pay their claims in a timely manner and show concern for your pet. We are beyond thankful that we were able to get him the care that he needed.
Insurer: Healthy Paws
By: Andrea
Great!!!
The service was so fast. Lulu has a growth. I asked if it would be covered and Embrace got back to us in 3 days. Amazing!
Insurer: Embrace
By: Jacqueline
Amazing Experience
We have been beyond thrilled with our experience! Healthy Paws has helped to make what would have been difficult decisions regarding the care of our dog a total no-brainer! Also, I cannot believe how easy and uncomplicated it is to submit a claim. I would recommend Healthy Paws to absolutely anyone.
Insurer: Healthy Paws
By: Maja
Courteous, caring, friendly, respectful
All of the interactions that I have ever had with any of your insurance specialists have bee wonderful. All are courteous, caring, friendly, respectful, understanding assets to your company.
Insurer: AKC
By: Francine
Without Trupanion I couldn't get my Gypsy
Trupanion has always been polite and very helpful !! If I didn't have them my Gypsy would be miserable ! Keep up the good work Trupanion !!!!
Insurer: Trupanion Canada
By: Linda