Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Thank you.
I appreciate the condolence card actually signed by staff and all the years of support my dog received they Trupanion thank you
Insurer: Trupanion
By: Andra
Positive and personable.
Positive and personable. Keep up the great work!
Insurer: Trupanion
By: Matthew
Really care!
The representative I spoke to really cared!!!! It was the best experience I ever had with an insurance company. We were traumatized with having to take our beautiful dog to emergency, but the rep assured me that we were covered. I couldn't imagine having the financial burden on top of the fear of losing our puppy. They covered in a true emergency and we are grateful for Trupanion.
Insurer: Trupanion
By: Marc
Resolution
The representative was nice, but I have yet to know if my reason for calling has been resolved. Please note it has not been 24 hours yet.
Insurer: Trupanion
By: Megan
Very happy.
Throughout the years, dating back when I came on board in July 2012, I've been extremely happy with the way Trupanion has conducted business.
Insurer: Trupanion
By: Gene
Trust and respect.
Trupanion is a company I both trust and respect. As far as I'm concerned, their service and support are the very best in the pet insurance business.
Insurer: Trupanion
By: Bunny
Fast response time!
Trupanion is always so fast to email me with all the invoice refunds and many more. I am always so happy and appreciate Trupanion a lot. Yes, it is more expensive per month as it ages but it is worth it with my Roxi dog! This is the first time I could call you about the Gentle Vet invoices that were not being sent well to Trupanion since they had different customers. So I appreciate all you could help me with and calling the Gentle Vets! Hope Gentle Vet does it back to normal to Trupanion. Thank you very much. Much Aloha, Lindy
Insurer: Trupanion
By: Lindy
Very helpful
Everyone has been very helpful and friendly, very pleased for all the help.
Insurer: Trupanion
By: Elisa