Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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So dependable
It is hard to find a service that has been as dependable as Nationwide / vpi has been for pet insurance. They are fair and responsive for all claims I've submitted in the ~3years I've had them. I love my cat and with this insurance I'll never be put in a position where the cost of care becomes unmanageable. I hope my experience thus far with them lasts forever.
Insurer: Nationwide
By: Austin
Thank you!!!!!
It is so comforting to know that Nationwide has our backs with regards to our pups. Even though Jake is an older pup Nationwide has still been very caring with his needs.
Insurer: Nationwide
By: Lori
Excellent Service
I submitted a claim for a hospitalization for my almost 6 month old puppy. I put in an incorrect email address for the vet (he had to see the emergency vet and not his regular vet, I put in the regular vet email). I called and spoke with a customer service representative. She was extremely helpful and seemed to genuinely care about my puppy. I even received an email the next day stating they hoped he was doing well. I have not received the EOB statement yet so I cannot speak to what they covered of the visit but I was pleasantly surprised by the level of service I received and the care she showed for my puppy.
Insurer: Nationwide
By: Sara
Great service and claim process
Great service and claim process. Hoping the claim submission process is enhanced to be a.complete online process.
Insurer: Nationwide
By: Genti
Quick claims processing is awesome!
I am very happy with how quickly Trupanion processes my claims and sends me a reimbursement check. They work great with my vet and get the job done quickly and clearly. It definitely gives me peace of mind, knowing that if something bad pops up with my pets health, Trupanion will be there for us.
Insurer: Trupanion
By: Kari
Thank God for Embrace Pet Insurance
My 5 year old Dachshund who has been an Embrace Pet Insurance member for 3 coverage years. He uses his Wellness benefit yearly with his yearly checkups and flea and tick preventatives. On July 30, 2018 he had his first herniated disc. Rushed to Purdue University Small Animal Hospital 2 hrs away he had surgery the next day. His bill from his veterinarian as well as his $4700.00 bill from his surgery and hospitalization were uploaded (love that) and processed very quickly. Although there was a slight hiccup, after a discussion with Embrace phone representative and then claim supervisor the entire claim was handled. I was very impressed with their member service representative who was the epitome of a compassionate and caring person. The premiums are very reasonable as compared to Nationwide that they had previously. I am very glad I switched my Dachshunds over to Embrace!
Insurer: Embrace
By: Therese
Claim Confirmation.
You did not send an email confirmation about latest claim until after I called you to ask if you received it.
Insurer: Nationwide
By: Michael
Amazing
Kind , compassionate, efficient, service. Direct billing was available through our vet. No questions asked. They really do honor everything as outlined in the policy. No hassle what so ever
Insurer: Trupanion
By: Donna
Invaluable to Dog owner
Our Dog fell ill early in life and Trupanion was there for us the whole way to enable him to enjoy years of life.
Insurer: Trupanion Canada
By: Mirza