Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Fast and efficient
I requested the vet to send my pet’s information over just for Trupanion to have on file. I wasn’t even thinking about a claim being submitted. Two days later, I received an email stating that my claim had been processed. It was by far the easiest insurance claim I have ever submitted.
Insurer: Trupanion
By: Michele
Easy to use, slow to reimburse
The app is easy to use and very straightforward, but read the fine print in your policy! When my policy renews each year Nationwide lists everything we’ve ever submitted a claim for EVER as a non-covered condition. You have to go through their review process to have this changed, which in our case took six months. We were eventually reimbursed but the wait was ridiculous.
Insurer: Nationwide
By: Holly
BEST coverage and support for your furbaby
Healthypaws has done it again! They provide awesome coverage and incredible customer service... I recommend them to everyone!!! In 2016, my dog had spine surgery, and what do ya know... not even two years later, he injured another part of his cervical spine- and with my plan, I had 90% coverage (so there was no second thought at getting my pup fixed) and the claim was processed and my expenses we reimbursed the following week! They also checked in on Harley post op and sent their well wishes... it means a lot! Without them, Harley would not be standing on his own, let alone walking (it melts my heart to see him happy and painfree again!)
Insurer: Healthy Paws
By: michelle
Love that my pet has excellent health insurance like his humans.
Nationwide is always prompt with reimbursements, and anytime I’ve had to call in with questions, the representatives have always been knowledgeable, professional, and caring.
Insurer: Nationwide
By: Debra
Nationwide Really Cares About Us and Our Doggie
Geez.... I laughed at my kids years ago when they talked about pet insurance. I am a firm believer now because of Nationwide. Not just the amazing coverage but the overall concern and caring. They are like family.
Insurer: Nationwide
By: Tracy
Best decision
I’m so happy I purchased this insurance for my fur baby. They pay out the claim quickly and efficiently. Best decision I’ve made.
Insurer: Nationwide
By: Martha
happy with insurance
Happy with my insurance over the last 2 years. Claims seem to take longer to get EOB and payment notice than they had previously, but they pay
Insurer: Nationwide
By: Lisa
Customer service is great!
I’m very pleased with the service, I would highly recommend you to all my friends and family!
Insurer: Nationwide
By: Shari
Good services service
Like nationwide. Easy to use and fair with the claims. Claims take a long time to process
Insurer: Nationwide
By: Jason
Fantastic!
Extremeley pleased with everything - to the claim submission process to the timely updates on where our claim is at. Truly fantastic service!
Insurer: Nationwide
By: Talia