Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Gracious staff
Staff are gracious and concerned each time we call. Coverage has been adequate and fair. We have been very happy with our decision to be part of the Trupanion family.
Insurer: Trupanion
By: Maria
Compassionate
Every representative I have dealt with is extremely helpful and compassionate to our situation. I highly recommend Trupanion to any pet owner I know!
Insurer: Trupanion
By: Elizabeth
Excellent customer service !
Excellent customer service !
Insurer: Trupanion
By: Alayne
Fantastic customer service!
Great company, with fantastic customer service......I truly appreciate all that you do for me and my big fur ball Lobo......Thank you!
Insurer: Trupanion Canada
By: Natalie
Extremely understanding.
My almost 12 year old dog died the night before. Youssef was extremely understanding and comforting during this difficult time for me. He took time to answer my questions about claims I still needed to file and what the process of cancelling would be now that my baby girl is gone. Thank you so much!
Insurer: Trupanion
By: Megan
Happy with coverage
Trupanion provided coverage for two of my pets (both are now passed away). I am happy with the coverage and service I received from Trupanion and will likely use Trupanion again in the future for new pets.
Insurer: Trupanion
By: Leslie
Always helpful
You guys are always helpful and always on hand for any random questions or concern I have. I recommend you all to anyone who has a pet. Thank you.
Insurer: Trupanion
By: John
very happy
my dog Shanelle had a bad Bladder infection they handled it very good and fast, I'm very happy i only had to pay my deductible
Insurer: Embrace
By: stephie
So thankful for Embrace!
We've had coverage for our dog since 2014. Never filed a claim until three weeks ago. Our Beagle missed jumping onto the sofa and ended up needing spinal surgery that was over 5000 dollars. Embrace paid 80% and because we had never filed a claim the deductible was only $50. Thank you Embrace!!!!
Insurer: Embrace
By: Kim
Hassle Free
Thanks to Healthy Paws we have literally saved thousands of dollars. Easy to use and hassle free. Once claim was submitted we heard back within hours that they were working on the claim and within a few days we received a check. I was surprised at how fast they responded and how easy it was.
Insurer: Healthy Paws
By: Jim