Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great Job Nationwide
Fast turn around on our claim I appreciate how you do business
Insurer: Nationwide
By: Chuck
Love Nationwide Pet Insurance
Nationwide has been there supporting me and my furbaby Winston since he was 8 weeks old. Purchasing their pet insurance was the best thing I've ever done. They are wonderful to work with, and they love my Winston as much as I do!
Insurer: Nationwide
By: Donna
Excellent Service
This is an excellent plan offered by an excellent company. Submitting claims on my phone is genius, reimbursement is quck and so easy. Thank you for making our cats health a breeze with a great product!
Insurer: Nationwide
By: Sheree
Great Safety Net
Like every pet owner I know, we would do anything for our girl. Knowing that Nationwide helps defray the costs gives us extra peace of mind. Always seeing a claim through to quick payment is greatly appreciated.
Insurer: Nationwide
By: donna
Nationwide pet insurance has the lengthiest claim processing to obtain payment once I hit my deductible.
I'm not happy with Nationwide pet insurance due to the length of time it takes to obtain payment for a claim. I have been waiting payment still for a claim that I filed since February. Also, I just realized that I do not get the 90% reimbursement for the claims and when I finally look up the reason, it is not only difficult to find, but it would state that I'm missing a diagnosis, even though I've included the diagnosis on the cover of the claim form and the claim was partially processed. I even had our pet pharmacy call to provide Nationwide with a standing order, verified with Nationwide that they spoke to the pharmacy, and still no payment. The only statement I receive is that it's still being processed. This claim is from February! I even spoken to customer service regarding that claims cannot be processed without a diagnosis (which I've included in the fax forms), and still the EOB state that they still need a diagnosis to obtain the remainder of the 90% payment? It seems ever since we hit our deductible, the claim process with Nationwide has been sketchy. As a result, I am currently looking for a different pet insurer and would never recommend Nationwide pet insurance to anyone.
Insurer: Nationwide
By: Marivic
Nationwide pet insurance has the lengthiest claim processing to obtain payment once I hit my deductible.
I'm not happy with Nationwide pet insurance due to the length of time it takes to obtain payment for a claim. I have been waiting payment still for a claim that I filed since February. Also, I just realized that I do not get the 90% reimbursement for the claims and when I finally look up the reason, it is not only difficult to find, but it would state that I'm missing a diagnosis, even though I've included the diagnosis on the cover of the claim form and the claim was partially processed. I even had our pet pharmacy call to provide Nationwide with a standing order, verified with Nationwide that they spoke to the pharmacy, and still no payment. The only statement I receive is that it's still being processed. This claim is from February! I even spoken to customer service regarding that claims cannot be processed without a diagnosis (which I've included in the fax forms), and still the EOB state that they still need a diagnosis to obtain the remainder of the 90% payment? It seems ever since we hit our deductible, the claim process with Nationwide has been sketchy. As a result, I am currently looking for a different pet insurer and would never recommend Nationwide pet insurance to anyone.
Insurer: Nationwide
By: Marivic
Nationwide Pet Insurance is Spectacular
Claim processing time is very timely and if a service is Not covered under the plan an explanation is provided on the benefit statement.
Insurer: Nationwide
By: Dora
Prompt service.
Generally satisfied with the service. Disappointed that spay surgery is not covered.
Insurer: Nationwide
By: Cindy
Wonderful Service
It is easy to file a claim and very timely at handling the claim. So far the service has been wonderful. I am very pleased so far.
Insurer: Nationwide
By: Debbie
Coverage for my pet.
I had three dogs previously and did not have pet insurance. Those dogs had numerous health issues and I told myself that when I adopted new dogs I would look into pet insurance. Am I glad I did! Nationwide has been phenomenal with their coverage! .i like the fact that I can call customer service and ask questions about my insurance policy. My dog recently tore his ACL and Nationwide covered 3/4 of the cost of his total surgery. I have been very pleased with my insurance policy and I would recommend nationwide to anyone for their pet insurance needs. *** I would love to take a pic and write something for your website!!**
Insurer: Nationwide
By: Tara