Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
Other Categories
Extremely compassionate, helpful with claims and very knowledgeable about dogs
The claim assistants Alex and I believe Liz were wonderful and helpful. They were very supportive, sympathetic and compassionate thru my dogs major surgery. They went above and beyond to help with everything. It was a very difficult time and having their help made it much better. My dog needed extensive veterinary and rehab services. Now we are pre approved for laser treatments. I would recommend Figo to any pet owner.
Insurer: Figo
By: Sandy
Hope I have a good experience!
Hope I have a good experience with this decision! I appreciate the help from your rep who was very professional and helpful.
Insurer: AKC
By: Alease
Trupanion is great!
Trupanion is great! I have been very pleased with how easy the whole process has been with regards to my dog Keala.
Insurer: Trupanion
By: Donna
Trupanion has been excellent.
Trupanion has been excellent. They ve been here for me when I needed it most. I have 2 little rescue fur babies and Trupanion has been a Blessing..
Insurer: Trupanion Canada
By: Beryldine
very nice and understanding.
very nice and understanding. Customer Service answered all my questioned and took the time to explain it to me until I understood
Insurer: Trupanion Canada
By: Joey
I have always recommended Trupanion
I have always recommended Trupanion to all my friends and Family, however, this last claim I had was a nightmare. I was treated very poorly, and made me feel very undervalued as a client.
Insurer: Trupanion Canada
By: Linda
Pets Best insurance is affordable and is definitely the best one around...very satisfied!
Pets Best insurance is affordable and is definitely the best one around...I’m a very satisfied customer! They process your claims with no hassle, and as quickly as possible! Thank you, Pets Best, you guys are great!
Insurer: Pets Best
By: Ashley
Love embrace
Embrace pet insurance is the best .keep up the great work you do for us pet owners.
Insurer: Embrace
By: Don
Very good service
Was very pleased with the promptness and courtesy of the company. Very good service
Insurer: Figo
By: Derene
Always great, encouraging service at Embrace!
Time after time I am so glad I selected Embrace as my pet insurance for my beloved Maltese. She has gone through a lot lately and Embrace has been there to guide and encourage me through a difficult emotional and financial time.
Insurer: Embrace
By: Ethel