Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Take more than they give! Careful
Be careful signing up with Trupanion! My boy was signed up at 12 weeks and the steady policy increases have been consistently increasing every year making my plan steadily more expensive yearly! My dog rarely sees a vet so that’s frustrating! They will tell you that they are sorry, but they have no options for you to make your plan cheaper either, except for increasing your “unlimited” lifetime deductible to a value that in a lifetime your pet wouldn’t reach anyway... smoke and mirrors! So this year my plan increased by $16/ month which is nearly $200 more per year with a deductible of $500.00 ... that’s a lot of money they take until my dog is old enough to actually get reimbursed... Do your homework... look elsewhere!
Insurer: Trupanion Canada
By: Heidi
When my pet baby got sick
So glad I decided to get this insurance. My pet Paris (chihuahua-terrier mix) was in pain and hopping on three legs, they were right there front and center. My reimbursement was quick and effortless.
Insurer: ASPCA
By: Sherry
Horrible treatment and lack of customer service
I had pet insurance with Trupanion which was going quite well. Until year 2 when they decided to increase my deductible and I called to cancel. I was given some options of switching to a higher deductible to lower the monthly payment and asked the rep to email the options. I then called back and requested to go with one of the other plans. Now I after I saw two charges on my account for the lower payment and the original higher option I sent an email asking if the plan had been canceled. A member named Lucas then took it upon himself to cancel my entire plan. I called and emailed and explained that was not what I had asked for. He said there was no way to reverse it and I have been emailing/calling since March of 2018 to try to fix his problem. Mainly for him to be held accountable for doing that. If I didn't have the funds to take care of my pet he would have died because of Lucas. He is obviously not concerned about anything other than covering his self in the process. I also have been asking to speak with a manager and have just been passed around. Sitting on hold again waiting for someone to answer. Its the principle of what he did that is so frustrating and my pet that suffered bc of it.
Insurer: Trupanion
By: Lenore
Service is fantastic!
I'm so glad I enrolled Pepper with ASPCA. For a puppy, she came to us with a surprising number of health issues. The coordination with my vet and ASPCA has been top notch!
Insurer: ASPCA
By: Meera
An Outstanding Leader In The Industry
Trupanion is an excellent pet insurance provider because of it's competitive and reasonable rates, stellar customer service, and timely claim settlement. Trupanion customer service is friendly, courteous, efficient, and professional. All of my inquiries and claims have always been met with outstanding customer service far beyond any other company or organization I have been in contact with. I would not hesitate for an instant to recommend Trupanion to my friends, colleagues and family members who seeking service and protection for their beloved companions. I am forever grateful to Trupanion for their excellent service record and I have been a customer for almost ten years. Klaus Benker
Insurer: Trupanion Canada
By: Klaus
Insurance put me and my dog (Happy) first!!!!
I can not say enough how wonderful it has been with the healthy paws insurance. They don't question much about the bill I submit with my mobile phone. Just simply taking a photo of receipt and I see my reimbursement in 2-3 business days. They don't try to question about the bill but more on my dog's health. When I call the phone number, I actually talk to the rep within a min and always give a clear answer and you can tell they care about our four-legged family members. You will feel that care over the phone. It does not feel like talking to the insurance company rep but a freind who loves the animals. Just wonderful company to work with. You don't have to worry about the bill but your dog/cat who need the medical attentions!
Insurer: Healthy Paws
By: B.H.
Satisfied customer
I researched all the companies and this one came recommended by a coworker. I’m very satisfied with their timely reimbursement. The customer service is excellent. The company does periodic check-ins with you to ensure you are satisfied. They even called to see how my dog was. 4 paws 🐾 up.
Insurer: ASPCA
By: Cindi
Great Customer Service!
I am so pleased with my coverage for Heinrich. Excellent turn around time. And when I used the vetline I was provided with reassuring, calm emergency advice. I am VERY pleased with my coverage and I have recommended it to several friends.
Insurer: Nationwide
By: Erica
Awesome Service
We took Oliver in and we’re so concerned and nervous our policy would not cover his visit. He was taken care of and you guys helped cover the cost. We are very appreciateive!!
Insurer: Nationwide
By: Sean
Hassle, headache-free and responsive service.
Nationwide is responsive and hassle free.
Insurer: Nationwide
By: Marcus