Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Informative
Provided very detailed explanations, was sympathetic to my concerns, and provided understanding and comfort to any concerns I had regarding my pet.
Insurer: Trupanion
By: Stacey
Quick turnaround
Quick call, but she got me the needed info immediately. She was great, and has great taste in names for her pup- Santana.
Insurer: Trupanion
By: River
Amazing
Rebekah was amazing to work with. She went above and beyond to help us during this most difficult time with our pup Oscar. Rebekah was able to provide us with some relief and most importantly support while we figure out next steps for Oscar.
Insurer: Trupanion
By: Thomas
The very best
Everyone that I know has heard about Trupanion, because it is not only a great pet insurance provider, they have the very best people to help! Give Trupanion a chance to help and you will not be disappointed!
Insurer: Trupanion
By: Nancy
Great company.
Great company and hopefully the partnership with my vet will streamline claims even more. Our first attempt showed that when there is an ongoing claim the vet form is asking for the date symptoms started. As someone with a long history with Trupanion that question should not be needed when you have a previous claim #.
Insurer: Trupanion
By: Isabelle
Nice reps
I always get some one that is so nice. And Trupanion pays very fast. Thanks Trupanion
Insurer: Trupanion
By: Mary
I always recommend Trupanion.
I always recommend Trupanion. Not only to dog parents, but to Veterinarians as well. I love and trust Trupanion service. It's the best I've experienced. I feel confident with your claims department.
Insurer: Trupanion
By: Nancy
No issues with the rep.
Dan did not cause the problem. You might want to research what happened. No issues with Dan!
Insurer: Trupanion
By: Kerri
Helpful
Alice provided me with examples of a similar allergy problem she has had
Insurer: Trupanion Canada
By: Jennifer
AMAZING!
Everyone I have ever had the pleasure of interacting with at Trupanion has been AMAZING!!! Thank you!!!
Insurer: Trupanion Canada
By: Avery