Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Fantastic service.
Trupanion did everything they said they would do.
Insurer: Trupanion
By: Ricky
Wonderful to have piece of mind.
Last February my Tucker swallowed a toy and almost needed surgery. After that scare, I signed him up for Pet's Best Insurance. I cannot tell you how wonderful it is to have the piece of mind that he will be covered if he gets sick or injured again.
Insurer: Pets Best
By: Melissa
Good claim service and representatives.
always good claim service and representatives are always courteous and helpful
Insurer: Pets Best
By: Bill
proprieatary
Although I do not always agree with the amounts I receive, Nationwide always explains the whys and how as to the amounts and it usually matches to the contract I have agreed to. The mailings they send always show a large concern for my dog which is of major importance to me. The reimbursement checks over the years have come timely (with a few exceptions). I recommend Nationwide to all with pets.
Insurer: Nationwide
By: Stuart
Long Wait
The claim process submission should be easier than having to print and scan paper. Even being able to save a pdf of the form would be helpful rather than having to print it, sign, scan it back in to email. Thankfully, there is an auto response to let me know if was received. Then, there is a wait. I've only had 3-4 claims and each has taken a month or more to process. Then, it seems that time was used to have me repeatedly send records so that "something" could be found. After "things" were found, these became pre-existing conditions. Here, it would be helpful to have some warning- I would have been happy to explain each "thing" that was found. But on your terms, the vet must write a report. She did. Now, waiting and waiting to hear back. No information on the web site except the word: Processing.
Insurer: Nationwide
By: stacie
Trupanion acknowledges and pays claims promptly.
Unlike the insurance woes we experience with our insurance carrier, Trupanion acknowledges receipt of our claims, clearly explains if there is a decline and pays promptly. My experience has been they pay within a weeks time.
Insurer: Trupanion
By: Mary
Great service as usual
Haley was very helpful and lovely to speak with. Great service as usual.
Insurer: Trupanion
By: Ray
Easy process.
This process is so easy. Thank you for being responsive and making it a smooth process.
Insurer: Pets Best
By: Ashley
Ease of claim processing, communication throughout the claim process and quick payment directly into my checking acct.
I HIGHLY recommend Pets Best - they have been wonderfully responsive to my claims.
Insurer: Pets Best
By: Sylvia
Recommendation for Nationwide Pet Insurance.
I have owned Shelties for the past 25 years and lost my first two to cancer. I did not have insurance and it cost thousands in veterinary bills. I decided to get insurance with my third; she was a rescue. I now have my fourth and he is also a rescue. I am very happy with Nationwide! My vet’s office faxes my claims in for me so there’s little I have to do. The other insurance company I had for my previous pet (never filed a claim) didn’t acknowledge her passing with a card or a note. I appreciate Nationwide looking in on how my pet is doing and hope I only have to use the insurance for regular check-up’s and dental cleanings. I love my babies and promise to give them a happy and healthy life!
Insurer: Nationwide
By: Susan