Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
Other Categories
I was told that the form was not...
I was told that the for was not received but the invoice was both were sent in same email, I resent to Rosa with a note asking for conformation of receipt of 2nd email..no response 3 hours later..BTY I replied immediately to her email after we spoke.
Insurer: AKC
By: Richard
The process was slow and clunky.
I had embrace for a couple of years and then finally had my first claim. It took weeks to hear back and finally when I did they need more information even though I completed all the required forms. They wanted my pets full medical history. Wouldn’t that make more sense to require that in the beginning and just have it on file. Then I had to contact my vet and try to get the history and try to get them to fax it over, in a timely manner. One that was done it took another week for the claim to be paid. It was inefficient and slow.
Insurer: Embrace
By: Michelle
Pet Embrace is a wonderful insurance company
We have had a wonderful experience with Pet Embrace. They have always been very responsive when we have questions. Submitting a claim is very easy and they have a quick turn around. We have been very pleased with them.
Insurer: Embrace
By: Rachael
Cushings Disease and Severe Arthritis
Pancho Villa, a male Pomeranian mix, has been my canine companion since he was 3 months old. NOt looking forward to any unforeseen vet bills, I opted to invest in insurance for him. When he was six, the day before we were to move from California to Washington state, Pancho was diagnosed with Cushing's disease. When we got settled in our new home, we found a vet and explained Pancho's fragile condition. He was put on a regimen of expensive pharmaceuticals, and constant monitoring and testing. Embrace Pet Insuranace came through like champions. They have been picking up the tab on Pancho's medications and pay 90% of his doctor bills. They get me a check less than ten days after I send them a receipt, without question or complaint. I dare say, either I would be financially strapped or Pancho would not have lived to his present age if Embrace had not come through for us. From my view, Embrace Pet Insurance is a life saver.
Insurer: Embrace
By: Arthur
Informative
Provided very detailed explanations, was sympathetic to my concerns, and provided understanding and comfort to any concerns I had regarding my pet.
Insurer: Trupanion
By: Stacey
Quick turnaround
Quick call, but she got me the needed info immediately. She was great, and has great taste in names for her pup- Santana.
Insurer: Trupanion
By: River
Amazing
Rebekah was amazing to work with. She went above and beyond to help us during this most difficult time with our pup Oscar. Rebekah was able to provide us with some relief and most importantly support while we figure out next steps for Oscar.
Insurer: Trupanion
By: Thomas
The very best
Everyone that I know has heard about Trupanion, because it is not only a great pet insurance provider, they have the very best people to help! Give Trupanion a chance to help and you will not be disappointed!
Insurer: Trupanion
By: Nancy
Great company.
Great company and hopefully the partnership with my vet will streamline claims even more. Our first attempt showed that when there is an ongoing claim the vet form is asking for the date symptoms started. As someone with a long history with Trupanion that question should not be needed when you have a previous claim #.
Insurer: Trupanion
By: Isabelle