Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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They are great about paying my claims and have saved me hundreds of dollars.
I have had three dogs with Nationwide Pet Ins. Unfortunately one passed away of cancer. They saved me several hundred dollars and several thousand for another who had surgery on his back leg. I can't complain about anything. If you feel they should have paid a claim they refused they are very good about revisiting the claim if you give them more information.
Insurer: Nationwide
By: Judith
Lengthy complicated claims handled easily and payments reasonable
Over many months, my little dog saw several different vets, specialists, and some alternative practitioners. I submitted about 8 claims so far and there will be more to come, all for the same issue, and these crossed over one claim year and into the next. The ASPCA phone app, and a very patient person on the phone at ASPCA who walked me through the procedure, made it fairly fast and easy to submit all the claims. The explanation of benefits forms returned to me (via email) were clear and easy to understand, and the reimbursements made were reasonable. Thank you ASPCA!
Insurer: ASPCA
By: Harriet
Amaxing Claims Service
I have an English Bulldog with significant allergy and skin issues... thankfully we made a smart decision in buying pet insurance. Trupanion continues to deliver amazing claims service. They are professional, timely and accurate with payment of all claims... and we submit an average of 2 claims per month. Don't hesitate to buy protection for your pet... and understand your policy and it's limits - Trupanion is one of the best!
Insurer: Trupanion
By: Troy
I’m always able to get the best care possible for my fur baby.
I never have to hesitate getting medical treatment for my dog. My fur baby that passed away this past June due to brain cancer received the best treatment we could get for her. It cost thousands and ASPCA reimbursed without any questions and hesitation. I know I could never get better pet insurance.
Insurer: ASPCA
By: Donna
Honesty & politeness and very helpful.
Honesty & politeness and very helpful. So glad I chose Trupanion's insurance.
Insurer: Trupanion
By: Jan
I'll always have insurance through Pets Best!
I brought my 1 1/2 year old boxer dog in for allergy testing. He's never had it done before and not a pre-existing condition. I was really nervous because it was an expensive procedure and I've heard horror stories of insurances finding ways of not paying. Not pets best! They paid for everything! Except a $7 charge for disposal of waste. I only had my 10% co-pay. I was relieved and so glad I invested in pet insurance. It is totally worth it. I think the claims process is easy, just snap a picture and submit. It takes about a week to process and then 1-2 business days to get paid. Every time I call the people are super friendly and very helpful. I'll always have pet insurance through Pets Best! Thanks!
Insurer: Pets Best
By: Brianna
Smooth claims process.
It took longer than the 3-5 days as previously explained, but the process was smooth overall. Thanks!
Insurer: Pets Best
By: Chris
I am so pleased and impressed.
I am so pleased and impressed with Pets Best. My dog developed diabetes about 8 months after I enrolled her in your program. The insurance has paid for almost everything including having cataracts removed. She was completely blind and now she can see.
Insurer: Pets Best
By: Deborah