Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Treat me like family!
My little Buddy is a curious little guy and sometimes gets himself into trouble. Trupanion has always gone above and beyond to answer my insurance questions and reimburse my claims within a timely manner. I've been using Trupanion for 6 years and have recommended their services to family and friends as well!
Insurer: Trupanion Canada
By: Preet
Every Pet owner Should Have ASPCA Pet Insurance
ASPCA has helped us out with large and small medical issues. We received great coverage for Nelly's epilepsy, from the resulting hospitalization, to the monthly prescriptions. The claims process is simple through the ASPCA app. We are able to file the claim before leaving the vet's office. I tell every new pet owner I know to contract with ASPCA. You'll never know how much you need it until you need it.
Insurer: ASPCA
By: Grace
I have been very pleased with this Pet Insurance.
I have been very pleased with the coverage this insurance has given me and my pups. The first claim took about 2 weeks to receive the payment, after that the claims have been covered in less than a week. They are very willing to assist and answer questions by phone, and the policy is well explained.
Insurer: Pets Best
By: Kathy
Definitely worth it!
When I signed up for pet insurance, I thought I would never need it. But Riker, my belgian malinois puppy, started limping just a few months later. After months of bed rest, xrays, and CT scans, we discovered a bone chip in his elbow, and the vet recommended surgery. I was terrified that we would be excluded from coverage due to my recent signup, or that maybe Healthy Paws would balk at the cost of surgery. However, they covered almost everything, including physical therapy afterwards, and the reimbursement checks were timely. I don't think I would have been able to afford the care on my own. Riker is still recovering, but I'm super happy with Healthy Paws.
Insurer: Healthy Paws
By: Joshua
Very happy we chose ASPCA insurance!
There were SO MANY choices for pet insurance. We are very happy with ASPCA so far. They have processed our claims fairly and as we expected, and using direct deposit get our reimbursement very quickly. I would DEFINITELY recommend them to all pet owners.
Insurer: ASPCA
By: Rosemary
Reliable, Quick, Easy Coverage
Our beloved Bear has had many trips to the vet for various reasons, but I never worry about being covered. Visits, surgeries, prescriptions, they are all covered and the claims processing time is incredibly short. Enrolling in Embrace was one of the best decisions I've ever made.
Insurer: Embrace
By: Meredith
Great customer service!
I called in with coverage questions and received great customer service! She was very knowledgeable about my policy and left me feeling like she loved my dogs as much as I do!
Insurer: PetPartners
By: Jaime
Fast, efficient, caring coverage
As always the Embrace staff quickly and efficiently reviewed our claim. Their communications expertly guided us through the process which provided us peace of mind with regards to our dog's well being.
Insurer: Embrace
By: Aaron