Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Fantastic pet insurance, easy claims, and fast reimbursement!
I have had Healthy Paws pet insurance for about 4 years now and it seriously has been a lifesaver. My dog developed chronic gastric problems in the past 2 years that have required multiple trips to a specialist, an endoscopy, and dental work related to his gastric disease. Healthy Paws was always there for us when we had questions about reimbursement for dental procedures we weren't sure would be covered and also acquiring the necessary paperwork to make our claims easy and convenient. It gave us peace of mind knowing we didn't have to worry about getting reimbursed for an expensive medication or whether an expensive test would be covered or not. I would recommend Healthy Paws to my friends, family, and anyone with a furry loved one.
Insurer: Healthy Paws
By: Alicia
Impressed and Grateful
Thank you so much for checking on Lucky's health.....which has dramatically improved. I also appreciate the help with the cost of the visits this summer. I recommend you to ALL my friends as well as anyone I'm talking to and the cost of pet maintenance comes up. I started with VIP and was worried when it changed. However, I have been equally happy with Nationwide. Again thank you for the financial help as well as actually caring about the health of Lucky.
Insurer: Nationwide
By: Nancy
Trupanion is AMAZING - incredible coverage, the absolute nicest people to work with, always available. THE BEST !
Our rescue puppy ended up having severe problems with horrible, year round, allergies. Over the years, our Trupanion insurance has made it possible for us to successfully deal with his many complicated issues. Without their help, we could have never afforded the treatments required to keep him healthy and comfortable. We are constantly amazed at the extent of Trupanion's policy coverage. I could not imagine ever finding a better company to work with......every time I've called in with a question the staff is immediately available to help and seriously are the nicest people I've ever worked with. The staff always seems so happy and to love their jobs with Trupanion. That speaks huge about what a great company it is! And as their customers - WE THANK YOU FOR EVERY THING TRUPANION - YOU'RE THE BEST !!
Insurer: Trupanion
By: D.
Great Customer Service
Every time I call Trupanion, I have always received great Customer Service. Each Associate makes me feel that I am the most important customer she/he has and makes sure my situation is addressed and taken care of.
Insurer: Trupanion
By: Arlene
Excellence
No fuss and easiest claim process. The entire process takes less than 5 minutes and was paid quickly!
Insurer: Nationwide
By: Lori
Great customer service, slow turn around time
The customer service with Nationwide was fabulous, however the turn around time for receiving our refund was a bit longer than I would have preferred.
Insurer: Nationwide
By: Heather
Seamless
Sterling went through 2 surgeries to fix a Lactating Patella in both legs. Healthy Paws covered 80% of the cost of the surgery and saved me thousands of dollars. They made the process seamless. Warmest Regards Barb and Sterling
Insurer: Healthy Paws
By: Barbara
I am very impressed with Nationwide Pet Insurance.
I am very impressed with Nationwide Pet Insurance. Easy filing of claim, quick response, good communication and prompt payment of claim. I have recommended your company to several friends. Thank you for the follow up as well. Brady is doing much better.
Insurer: Nationwide
By: Tina
Embrace Rocks!
You are quick to process claims. And it's obvious that you care about our "kids" and the service you provide. Thank you!
Insurer: Embrace
By: Teresa
Great health coverage
We are lucky that our insurance covered Rex's dental extractions as those can be costly. Very easy to understand the claims and like that I receive a notification via email.
Insurer: Nationwide
By: Vanina