Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
Quick and easy
Our fur baby, Cheeks, got very sick and was facing a lifetime of going back to the vet to fix the same problem, or he could have the surgery that would prevent further visits and give him a more comfortable life. Having pet insurance made the decision an easy one, we were able to get him the surgery and feeling better. The process of filing claims was much easier than I thought it would be and we were reimbursed within the month. Thank you Nationwide!
Insurer: Nationwide
By: Margaret
Very good service
Awesome service, easy to submit claims, although it would be nice to be able to email the claim forms instead of faxing them as many folks do not have access to a fax machine or sw
Insurer: Nationwide
By: Bill
Payment on claims
Quinn, Amy and Otis cannot say enough about the experience we have had with Nationwide Pet Insurance. Nationwide has been so exceptionally wonderful since we started with them when Otis was a puppy. Otis was run over by a truck as a puppy and was in a trauma center for over 7 days, much rehab needed after that, tore both ACL's and multiple other occurrences. Luckily Otis is doing well now and is 5 1/2 hears old. We want to thank of course the veterinarians that saved his life multiple times, but would also like to thank Nationwide for their care, concern and prompt payments after claims were sent in. We have never had a problem with our claims for Otis and if there are ever any questions, the representatives are more than willing to help. I am a Registered Nurse and am very impressed with Nationwide. We recommend Nationwide to all our pet friends and have told our veterinarians to pass along the information. Thank you again for helping us keep our "baby" Otis healthy and in our lives, he is our miracle Chessie and look forward to many happy and healthy years ahead with him.
Insurer: Nationwide
By: Quinn
Fast response - it’s covered!
It’s pretty simple to submit claims and response time is really quick, in about 2 or 3 days at most. I would highly recommend this company.
Insurer: Embrace
By: Janet
Nationwide has,so far, been very fair with their assesments.
I have, to date, been very pleased with Nationwide's service.
Insurer: Nationwide
By: Fran
Won't ever be without this insurance for my pet
So far love the insurance. At times, they take a while to pay, but, they are fair and this insurance has been a blessing! Thank you so very much!!! You never plan for a pet emergency, but I rest easier knowing Nationwide has us covered.
Insurer: Nationwide
By: Amber
Embrace made it possible for our pup to have the surgeries that he needed to survive pancreatitis.
Our 2-1/2 year old german shorthaired pointer was diagnosed with severe, necrotizing pancreatitis. Due to the severity of the condition, he subsequently developed complications that required multiple surgeries to correct. If it wasn't for Embrace Pet Insurance, we would not have been able to afford the required treatments. They were very prompt with processing claims, and their customer service team is one of the best that we have ever dealt with. It was nice not to have to worry too much about the financial aspect of treatment during this very stressful time. Thanks to Embrace, our pup made it through this ordeal and is happy and healthy again. We recommend this company wholeheartedly and without reservation. Thanks, Embrace!
Insurer: Embrace
By: Robyn
Excellent claims service
The service that we have received in the 2 years IZZY has been a member of Nationwide Pet has been superb. The claims have been paid in less than 30 days and the process of receiving the money electronically is very easy. A great experience for us. We are renewing the policy in Sept and look forward to continued great service.
Insurer: Nationwide
By: Dennis
Embrace-A pleasure to deal with.
Embrace has to be the easiest insurance company I have dealt with. Their customer service is amazing. Within a day of submitting your claim, they will acknowledge they have it and are processing it. If, there is anything missing, they will reach out right away. At any time, you can call them and go over your policy and get answers for any questions you may have.
Insurer: Embrace
By: Dorothy
Not timely on claims
I am not happy with the claims review process. You say it can take up to 30 days to review a claim. However, then you ask for more information and then take another 30 days. I have a claim outstanding from June 27th. The initial review still indicates "complete" however, additional information was requested. So another 30 days started. Then, I received a letter stating they needed more that. My dog had a urinary infection and needed antibiotics. It doesn't seem like this diagnosis takes a genius to accept and pay. I think this is ridiculous. I just started this plan thinking that it would be good. Pay promptly and it will be.
Insurer: Nationwide
By: Judith