Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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There when you need them to be!
We have been paying into pet insurance for 5 years and thankfully never had to use it until this past year. Our large breed dog needed to have both knees repaired from torn cruciate ligament. We thought we were going to get a run around using our insurance for the first time but boy were we wrong. Pets + Us have been amazing and have come through exactly as our plan was laid out to be. They are efficient and fair when processing claims and I would highly recommend them!
Insurer: Pets Plus Us
By: Jodie
Great Services
I truly recommend Trupanion insurance services to all my friends and other pet owners, not only because they are fast in responding to our pet's needs and urgencies, but because of their kindness and compassion with the animals. My dog had an accident and needed immediate care and a MRI that I could never afford if I did not have Trupanion insurance to pay for it. Trupanion is paying those costs direct to the Vet that accepted to receive it, and I am amazed about how fast they solved my problem and how thoughtful the people who have talked to me on the phone have been to me and my dog issues. I wish that the American Healthy Care Insurance system for humans was at least 50% compassionate with people as Trupanion has been with their pets and cats. It is a good lesson and I am happy that we have Trupanion Insurance for my dog. Monica
Insurer: Trupanion
By: Monica
Transparent, Reliable and Comprehensive Coverage
We purchased an Embrace insurance plan last year before my then 8 year old dog had experienced any serious health issues. Unfortunately, this past month he experienced one health issue after another including respiratory distress (one night in the ICU), two weeks later chocolate poisoning (another night in the ICU), complications of pancreatitis following (4 night hospital stay starting on Christmas Eve) and metabolic changes from the pancreatitis that resulted in a grand mal seizure at the hospital, requiring follow up with a neurologist. In addition to all our vet visits and hospitalizations there was daily lab work, an ultrasound and chest x-ray. We had thousands of dollars in bills and while I wish none of this had happened I am relieved to share that Embrace covered everything their policy had promised. There were zero surprises, the customer service was excellent and helpful and claims were processed in about two weeks with payments made via direct deposit about two days after claims were approved. We are so grateful to Embrace for giving us the peace of mind to focus on our dog. There is no bait and switch with this company and I would strongly recommend Embrace to anyone considering pet insurance!
Insurer: Embrace
By: Danielle
Great staff
The staff is friendly and respond quickly to emails. My claims were processed between a couple days to two weeks but never longer than that. I will definitely be staying with Embrace Pet Insurance.
Insurer: Embrace
By: Anthonie
Healthy Paws is the best!
Healthy Paws have been quick with claim processing and they really care about my dog.
Insurer: Healthy Paws
By: Manley
Excellent service and response time
We are so pleased with Healthy Paws! Recently, we submitted our first claim which actually consisted of three visits to the vet within two days, including a visit to the emergency/specialty vet. The claims were easy to submit and the response time from Healthy Paws was excellent. We also really appreciated the follow up from Healthy Paws checking on our dog's well being. Thank you so much!!!!
Insurer: Healthy Paws
By: Gaynor
Excellent, clear, and prompt response
My experience with Embrace Pet Insurance has been very positive. While not every claim was covered, the explanation was very clear. Claims were handled immediately after receipt from the Veterinarian, so, very little wait time. For covered claims, the check came within just a couple of weeks. Staff is very friendly. As my dog is getting older and has more medical issues, I feel confident of the service provided by Embrace.
Insurer: Embrace
By: Sergio
Amazing!
We've had Embrace insurance for our dog Tucker for several years and on purpose we chose a higher deductible for emergency type situations. Our dog recently came down with Rocky Mountain Spotted Fever which then caused additional side effects. He was in the ICU for almost a week and we submitted bills to Embrace for around $6500, they have paid out everything in a timely fashion and took out the financial cost from our decision making when it came to figuring out his treatment. HIGHLY recommend them for coverage.
Insurer: Embrace
By: Beata
I'm happy we chose AKC Pet Insurance
I'm happy we chose AKC Pet Insurance. We've had a few incidents where my Doberman needed treatment and AKC came through for us every time. The claim process was easy and I couldn't believe how quickly we were reimbursed. I wouldn't be without it.
Insurer: AKC
By: Neil
Great Service and Professionalism
I have been using Embrace for my two dogs and have always received great service. Their turnaround time for coverage refunds is excellent. Always reach a professional and helpful individual on the other line when I call them. Would highly recommend them.
Insurer: Embrace
By: SMJ