Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
Other Categories
Promptness in responding to payment.
Promptness in responding to payment.
Insurer: Trupanion
By: Galen
Excellent service
Excellent service, very prompt on emails/ claim status.
Insurer: Trupanion Canada
By: Dereth
Great customer service!
Great customer service!
Insurer: Trupanion Canada
By: Anthony
Great
I cannot day enough good things about Trupanion. Everyone is always very helpful and extremely friendly in such a genuine way. Keep up the great work!
Insurer: Trupanion Canada
By: Deanna
Excellent service
I have always had excellent service from Trupanion. There was only one area of care we disagreed on....our late Oscar had a condition which he survived (other dogs didn't) but it affected his nails for life - they all fell off and grew back (extremely painful condition that is 100 letters long) but when they grew back some came in backwards and were very brittle and split easily so our groomer did not feel comfortable trimming them so I had to have the vet do it for 30.00 per time....I understand your nail trimming policy and totally agree its a grooming issues EXCEPT when something interferes with normal grooming practices such as this. I believe an exception should have been made. Anyways he passed away from cancer probably brought on from that condition as well but alas he is gone and part of my heart with him.
Insurer: Trupanion Canada
By: Jan
Impressed with efficiency
I have been so impressed with the efficiency, the warmth and the care that all of your staff exhibit. One of our dogs requires expensive life long medication that exceeds his monthly premium and yet there has never been any issue with claims. I recommend Trupanion to any pet owner.
Insurer: Trupanion Canada
By: Patricia
Great staff
I would recommend your Company based on the service of all your staff.
Insurer: Trupanion Canada
By: Sylvia
Wonderful staff
It was wonderful to speak to someone in the middle of the night . That call meant my dog could have his lifesaving operation ! Thank you
Insurer: Trupanion Canada
By: Joanne