Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Best pet insurance on the market!
We have been with Nationwide (formerly VPI) for 12 or so years. We have always been extremely satisfied with the friendly customer service and prompt claims service! I would highly recommend Nationwide to any pet parent looking for the best pet insurance!
Insurer: Nationwide
By: Elizabeth
For the just in case.
We have a 9 month old puppy and you never know what could happen. We left our dog on vacation and came back to find out she had injested three socks. Not one, not two, but three socks later. Two emergency vet trips later and we have x-ray bills, surgery, and medicine to pay for. But, luckily we had pet health insurance with ASPCA. I called that night just to make sure we would be covered. The representive even called to check on our puppy after the procedures! We highly recommend pet insurance with ASPCA to all of our friends!
Insurer: ASPCA
By: Timothy
Top of line support
They are wonderful to work with and easy to work with. Claims are easy and they will even contact your vet if they are not on direct pay. All information is upfront and their staff is very easy to work with. Hope I do not need them for a while, but feel better now I have them. VERY affordable, it was not at all what I was expecting. In the next couple of months I will have all 3 of my dogs insured.
Insurer: Trupanion
By: Robin
Surpassed all expectations of a pet insurance company
I purchased pet insurance for my puppy expecting to not need it till his late stage of life. He came down with a serious illness when he was only 2 & was then diagnosed with a brain tumor at 4 yrs. Healthy Paws surpassed my wildest expectation of an Insurance company-from ease of filling, speed of processing claims & most importantly, sincere concern for my dog through personalized communication. Having insurance took away the financial burden of already difficult decisions, & Healthy Paws was THE BEST! My dog is doing GREAT, & choosing Healthy Paws was the best decision!!!
Insurer: Healthy Paws
By: Tracy
Pet insurance does help out
Rocky continues to receive ongoing medications and treatments for his kidney failure issue. we appreciate all you have done for us.
Insurer: Nationwide
By: mike
Trupanion is the best and easiest insurance to have for your pets!
We have two pups and have had Trupanion for over six years now. It has been incredible. Over the years we have had issues pop up in one or the other of them. Our vet files the claim for us and we always hear back immediately that it's filed and generally within one to two days we have an amount emailed to us regarding how much we will get back. The customer support center is NOT overseas; which makes it very easy to communicate your concerns and get your questions answered. I advise anyone with a pet to sign up.
Insurer: Trupanion
By: Kolleen
Excellent and affordable couldn’t be slightly easier to follow up
Nationwide as been affordable, fair and quick to pay. The app used to submit claims is simple and easy. I’ve found it difficult to find out how to reach someone with questions and to dispute a claim. All in all very happy
Insurer: Nationwide
By: Wendi
Thankyou for being there.
You are the only insurance company who hasn't tried to mess with me. Your paperwork is simple and straightforward. You're caring, courteous and efficient. Thanks again.
Insurer: Nationwide
By: Vicki
Good
Like the coverage, it has been very helpful since at times my dog has issues with ears and allergies. Making the monthly premiums does help when you get portions of what you spend bake at some time later to reimburse what you have spent. It seems like at times it takes a long while to get information back after sending in receipts to know what amount will be covered.
Insurer: Nationwide
By: Susan
Have had coverage on all 3 of our pets for 3 years now and could not be happier with our coverage!!
Have had absolutely no problems with our coverage or claims over the past 3 years. We have one pet with severe allergies and one with athritis and Nationwide has been with us all the way in caring for them! Never had any problems with claims or coverage.
Insurer: Nationwide
By: Shannon