Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best Thing I Ever Did for My Beloved Stanley
When we adopted Stanley the first thing we did was get pet insurance. I never wanted to be in a position of not being able to take him to the vet to receive the care he needed because I didn't have enough money. We've had the insurance for almost three years and I've needed to use it three different times. They were always friendly and helpful in reimbursing us for the expenses incurred, in accordance with the policy. The money is even deposited directly to my bank account as soon as it was approved! Thank you so much for everything you do!
Insurer: Pets Plus Us
By: Ginny
Healthy Paws Is Amazing
We have had Healthy Paws insurance for our cat (approximate age 10) and dog (approximate age 3) for the past 3 years. Our experience with Healthy Paws has been nothing short of amazing. Our beloved cat recently developed congestive heart failure. She has been in-and-out of the emergency hospital several times, and is now under the care of a cardiologist. This care was necessary to save her life. Healthy Paws has paid for virtually everything. In the last month alone, Healthy Paws has paid over $5,000 for her care. This medical care would not have been possible without Healthy Paws. In addition, our Golden Retriever has had various ear infection, allergy and skin issues. Healthy Paws has paid for those conditions, as well. Their customer service is excellent. Filing a claim is as easy as snapping a photo of the veterinarian's invoice and sending it through an app on your phone. Healthy Paws sends several email updates as your claim is being processed, and I generally receive a check within 7-10 days. They are always available to answer any questions. We are forever grateful for our Healthy Paws insurance. If you are considering pet insurance, I highly recommend Healthy Paws. It pays for itself. It is worth it. It gives you the peace of mind to know that you can afford the medical care your pet needs and deserves. Healthy Paws is truly your partner.
Insurer: Healthy Paws
By: Amanda
Figo is wonderful!
Figo has been cooperative, helpful, sympathetic and committed to the health and well being of our two Great Danes. We loved Figo for our older Dane and would not have gone to anyone else when we got our younger Dane.
Insurer: Figo
By: Cathy
Got it taken care of and a couple of minutes
I spoke to Peter today because I had to change our method of payment. He was very helpful and we got it taken care of and a couple of minutes. Tell him thank you. :-)
Insurer: AKC
By: Teri
After working in veterinary services for quite some time,
After working in veterinary services for quite some time, Trupanion is by far the easiest insurance company to deal with. I use it for my dog because I know they will cover my pet and let myself and the hospital know within a few hours or less.
Insurer: Trupanion Canada
By: Jamie
Trupanion has always been there for our dogs when we needed it.
Trupanion has always been there for our dogs when we needed it. Great customer service and prompt payment processing, which results in happy pet parents! Thank you for all that you do for pets and pet owners. :)
Insurer: Trupanion
By: Stacey
So easy all our questions solved great customer service
So easy all our questions solved great customer service
Insurer: Trupanion
By: Nick
Simple and straightforward.
Simple and straightforward.
Insurer: Trupanion
By: Stephanie
Just great over all experiences
Just great over all experiences
Insurer: Trupanion Canada
By: Corey