Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Lack of follow thru on additional information needed
I submitted my claim and was told that I would be receiving a request for additional information in the mail. I have yet to receive. when i followed up I was told you need all of her records from before she was even born. I only have current vet records - but why dont you ask for this when I signed up? I am concerned that the records I will get wont be enough and then what is the point of having insurance if nothing will be covered? I have 4 pets insured with you and I got my father to insure 2 more wtih you however this issue and lack of communication makes me reconsider if I pick the right provider. My vet recommends another company and doesnt give VPI a good review.
Insurer: Nationwide
By: jennifer
Thank you
Thsnk you for checking in on Penelope. She is feeling better. Thank you for making it easy to submit receipts and receiving reimburstments quickly
Insurer: Nationwide
By: Michele
The quick return was so helpful to our budget
I was very thankful the way Nationwide quickly reimbursed us.
Insurer: Nationwide
By: Cathy
Quick, easy, and clear!
I filed through the website and it was incredibly simple and didn't have many steps at all. As long as you have all your cat's paperwork in order, it is an incredibly easy process.
Insurer: Trupanion
By: Andrew
I am really glad to have Nationwide as my dogs pet insurance.
Nationwide is really good about taking care of my dogs vet's bill. I am very pleased to have Nationwide insurance.
Insurer: Nationwide
By: Ann
Excellent
We are extremely please with the service and response with all interaction regarding Brew's health and insurance needs working with Nationwide.
Insurer: Nationwide
By: Robert
Compassionate
Embrace staff are caring and compassionate. They answer my questions and process claims in a timely manner
Insurer: Embrace
By: Vickie
Thankful to have Nationwide
Nationwide continues to not disappoint. it's such a relief to have them as a resource when my cat is sick. This is the first year my cat has had any medical issues outside of wellness checks and vaccines and nationwide has processed all my claims quickly and efficiently. Each claim takes about 10 days to 2 weeks from start to finish and has been a completely hassle free experience. Dental procedures are extremely expensive and it was a life saver to have this coverage to help with the cost.
Insurer: Nationwide
By: Kathleen
Surprised you don't help out with spaying animals
I have to say , I love your company. You have saved the life of my older dog Eva twice by helping us give her the treatment she needed when she had a stroke over 2 1/2 yrs ago. We were going to put her down but with your help, she was able to get the treatment she needed and made a full recovery. Now she has cancer and again you helped us to remove tumors . She is hanging in there and having good quality of life for now. We have a new addition Bailey and we got the wellness and major med coverage for her and you have been good. We just had her fixed and was surprised you don't do anything for that. Especially when it's known to prevent certain cancers and illnesses if you don't. Just wanted to tell you that. But will always be grateful for the love and support of your company. The best people work for you always pleasant and caring. Rosemary
Insurer: Nationwide
By: Rosemary
Great service and support!
It was a stressful time for us with a puppy requiring surgery. Trupanion was very supportive throughout and the Claims process was simple, fast and easy. We were delighted with the service and support. Thanks.
Insurer: Trupanion Canada
By: Sue