Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Phenomenal Insurance
After Maia had an emergency issue eating a toy at five months old, we realized she probably needed insurance. And it has been the best experience! There is never any hassle when it comes to submitting claims, whether for emergency visits for ear infections or her heart worm medicine with the preventive care coverage. The app is extremely easy to use and manage and I recommend ASPCA Pet Health Insurance to anyone who is looking to keep an eye on the health of your pet.
Insurer: ASPCA
By: Amy
Very responsive and supportive
I was questioning the significant jump in monthly rate and received a reasonable reponse. Happy that I have the option to adjust my pet's profile and lowere my costs.
Insurer: Trupanion
By: Richard
A lifesaver...LITERALLY!!
Affordable peace of mind. I received a 30 day trial from the shelter where I got my 1 yr old cat Sunshine. Less than a week later she was attacked by a stray dog. I thought for sure being a “trial” policy that I would have to jump through hoops to get even part of her care covered. So not the case. My vet was able to confirm my benefits right away and give Sunshine the treatment she so desperately needed. It was the peace of mind I needed in a very traumatic situation. 3 nights of emergency care, all I was responsible for was my deductible and 10%. You pray you never need the coverage, but when you do, it’s worth every penny and then some.
Insurer: Trupanion
By: Sunshine’s
Great Experience, each and every time!
My boys will be 8 years old in a few weeks. We try to stay healthy, but things do happen. I am so thankful for Nationwide and the coverages that they offer. We use the wellness items each year and have recently been dealing with some allergy issues. No matter what, Nationwide has not left us down. Great coverage, great people to talk to in a pinch (we used the emergency hotline once and they were super!), just a good policy to have. Thank you for being there for us!!! Greatly, greatly appreciated!
Insurer: Nationwide
By: Laurie
Insurer with personal touch
Fast response times and claims settlement. Close follow up by Customer Service, Overall excellent experience.
Insurer: Hartville
By: Kim
We are so thankful for Pets Best
The loss of our beloved Buster has been devastating. My husband and I want to thank Pets Best from the bottom of our hearts for the coverage. If it wasn’t for Pets Best, we would have needed to take out a $4,000 loan to cover the vet, medical and hospital expenses. We are immensely thankful and grateful for their dedicated customer service who responded quickly and efficiently with our claim. Our sincerest gratitude!
Insurer: Pets Best
By: Noe
Trupanion has been great!
I had been meaning to get pet insurance but it took me awhile to get around to it. I'm glad I got it when I did because about 9 months later my dog started having eye problems. Trupanion has been great in taking care of her . The claim process is streamlined making things easy. I would highly recommend them.
Insurer: Trupanion Canada
By: Vicki
petshealth care plan, i rate them 10+
I have been with PetsHealth a long time and they have been excellent. Now name is Hartville Pet Insurance, underwritten by C&F Insurance Agency, inc. I rate this pet insurance with PetsHealth 10+.I do not recall ever a negative issue with them. The customer service has always been excellent, as well as the follow ups etc.. I have two {2} dogs insured and service for both has always been excellent.
Insurer: ASPCA
By: R.H.
I've used them my dog's whole life
My dog is now 12. I've had PetsHealth since she was a new puppy. PetsHealth have always been super-professional and super-fair.
Insurer: ASPCA
By: Michael
Fantastic insurance & all of the reps are great
Everyone at Nationwide has been very helpful. The claim forms are easy to complete & submit. My only wish is that some sort of dental preventative coverage was included.
Insurer: Nationwide
By: Barbara