Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Very helpful staff
Your staff are always very helpful, and show that their first concern is how my pet is doing.
Insurer: Trupanion Canada
By: VIVIEN
Very Understading
Dan was very understanding and empathetic. He helped to solve the Issue and get the process moving quickly. I could not be happier.
Insurer: Trupanion
By: Michael
Wonderful
Everyone I've talk to at Trupanion has been wonderful...from new enrolment, change in policy, handling of claims, to death of my pet. Thank you. I absolutely recommend Trupanion. I was sitting in the vet's waiting room, another couple was talking about their pet's insurance (they were not happy with it). I told them about Trupanion, picked up the Trupanion brochure from the counter, and gave it to them.
Insurer: Trupanion
By: Barbara
Easy
I called because I lost the check you sent me. I felt terrible and Jennifer made me feel better. She also asked how Emma was which I truly appreciated. The process to file a claim is so easy and convenient. Thank you.
Insurer: Trupanion
By: Laura
Saved my dog
I couldn't have saved my dogs life without you. You are truly what this world needs more of. Your kindness, patience, understanding and professionalism made it all possible. Thank you from the bottom of my heart.
Insurer: Trupanion
By: Laura
Helpful
I was told exactly what I needed to know and given additional helpful information. I am quite pleased with the help I received.
Insurer: Trupanion
By: Marilyn
Resolution
Jennifer was great she resolved my situation and was very pleasurable to talk with.
Insurer: Trupanion
By: Vincent
Helpful and great tone!
Shina was very helpful and a great tone !! Terrific person and very professional! Ty! Liz
Insurer: Trupanion
By: Liz