Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Healthy Paws Pet Insurance is Amazing!
Our experience with Healthy Paws Pet Insurance over the past few years has been amazing! Their customer service is incredible - I was especially impressed that they asked how my dog was doing and was very empathetic after his surgery. I received the reimbursement by direct deposit which covered 90% of the vet/surgery bill. The process was simple and very fast. I am very pleased with my experience and would recommend Healthy Paws and always recommend to other pet owners.
Insurer: Healthy Paws
By: Mario
Very easy claim process
Embrace has a very easy claim process. I do wish they had direct deposit.
Insurer: Embrace
By: Catherine
Fast and Hassel Free
I have had embrace coverage on my dog from approx. age 3. He is now 8 years old. He has never had any issues in the past and I had never submitted a claim for him. This year he had a lump that ended up being a cancerous mast cell tumor. I submitted a claim, and it took about 4 weeks from the day I submitted it until I got the check in the mail. I received a healthy pet discount on my deductible and they paid the arranged 80% after my deductible was met. I was very happy with the service and was glad that I had insurance to help cover the large diagnostic and surgical bill.
Insurer: Embrace
By: Chessa
I find it unacceptable in this day...
I find it unacceptable in this day and age that it can take several business days to check if a fax was received and have it assigned to my claim.
Insurer: AKC
By: Erik
Great insurance
This is a great insurance. They always get back to you when you have questions, and so far their coverage has been more than fair.
Insurer: Embrace
By: P
I was impressed.
Amy was very helpful. She answered all of my questions and more. She had many great suggestions. Her customer service is EXCELLENT!!! I was impressed.
Insurer: AKC
By: Patricia
Excellent insurance, excellent customer service
Embrace provided excellent coverage when we needed it for a serious autoimmune disease and hospitalization. Claims processing was prompt and easy.
Insurer: Embrace
By: Beverly
bogus
Made determination for a skin lesion and refusal to cover the surgery prior to EVEN receiving the diagnosis of the excised lesion as it was sent to CSU for pathology report which takes 7 days, even refused to pay on appeal "calling it a lesion(means nothing) and not the confirmed diagnosis of pyroderma which my dog has had for some time, BOGUS, will cancel my Ins after paying FOR 7 YEARS,
Insurer: Trupanion
By: Bruce