Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
70,435 total
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Polite, friendly and helpful
Your representative was polite, friendly and helpful. That's what we need for this sort of contact. Thanks.
Insurer: AKC
By: Maerian
There is only one insurance company for your pet: Healthy Paws
We have a Brussels runt with a very sensitive stomach. On top of that he recently had a dental condition and corresponding abscess that took a number of visits to get to the bottom of. All the while, Healthy Paws was there to handle claims promptly and with personal attention paid throughout. I couldn't recommend them more. As a caring pet owner, I don't know what I would do without the piece of mind and support they provide. They are the absolute best.
Insurer: Healthy Paws
By: Carey
The lady I talk to was very nice.
The lady I talk to was very nice. Very professionals, willing to talk and explain things. Keep up the good work.
Insurer: AKC
By: Danny
I can't rate them highly enough
As a veterinary nurse, I see people have to choose between saving their pets life and paying their mortgage all too often. About six years ago I didn't want that to happen to my pets so I researched and decided on Healthy Paws. I cannot say enough good things about this company. Not only have they saved my pets life but he wouldn't be walking without them. Unlike most other Insurance companies, they try to find a reason to pay your claim not deny it. Easy to submit claims, fast reimbursement. I recommend it to our patients s all the time. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Julie
Great communication and service
I have had Embrace insurance for 2 dogs for over 5 years. Notifications are sent out from the time claim is received, processed and approved. Couldn't ask for more. Having good pet insurance, takes a lot of stress of worry out of managing your pets health, especially when there is a serious health problem. Thank you.
Insurer: Embrace
By: Kathy
Healthy Paws is an outstanding company
Best pet insurance! Great customer service, Always timely with claims, never have had a single issue with a claim, everyone is kind, concerned and helpful and an outstanding company. I wish my health insurance was as comprehensive, patient oriented and geared toward the consumer. I give Healthy Paws 10 stars!! I highly recommend Healthy Paws !!!
Insurer: Healthy Paws
By: ABIGAIL
Ripoff!!!!
Don’t bother! They want through my 2 year old dogs vet file and denied all my claims because he had one seizure a week before I purchased this insurance. While they were explaining to me why they brought up an ear infection and UTI and said those were also pre-existing. I think this is a violation of my privacy that they went through all the dogs records. I have a right mind to contact a lawyer but I will for now just advise everyone not to purchase this insurance.
Insurer: Figo
By: Sue
Unprofessional
They never handle my claim and scammed me out of $240
Insurer: Trupanion Canada
By: Victor