Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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An excellent choice
Glad we went with Nationwide in 2011. We're still happy with the coverage and service we've received to date. Good Company and good claims staff. Thanks Nationwide!
Insurer: Nationwide
By: Mike
Always there for me.
Nationwide has been nothing but a huge help when it comes to my cat, Mozzie. When first getting the insurance, I was assuming that I wouldn’t use it and after the 1 year was over I’d cancel. But little did I know that Mozzie would have a chronic oral issue from a very young age. From the beginning Nationwide has been there to help me with the costs of all of Mozzie’s treatments. I now know that I will never have to worry about the quality of care I am able to provide my pet because I know Nationwide will be there for me and Mozzie, and if any questions come up, they are there to help!
Insurer: Nationwide
By: Brooklynn
The best
The insurance is affordable and the service reps are compassionate and helpful at all times
Insurer: ASPCA
By: Joe
Wonderful
I thank God I have Trupanion for my fur baby. I have had many claims this year. Claim process is quick and easy, reimbursements very fast. Only complaint they don’t reimburse for office visit or vaccines. Especially love their vet pay.
Insurer: Trupanion
By: Janie
So easy to work with to get reimbursed for claims!
Covered our dog’s many claims this year! Customer service is excellent, but more importantly, we got our money from them without a fight!
Insurer: Embrace
By: Kelly
Worst experience with insurance companies
We have submitted several documents, including screen shots from VCA of all payments made to the VCA for our pet Harley. Yet, we still have not been fully reimbursed from our insurance. Look at the documents, all the information is there. Every time I call, I get the run around. I would not recommend.
Insurer: Nationwide
By: Brian
Fantastic pet insurance
I have had several claims made on this policy. And so easy to submit a claim. I have never been declined or asked for additional information. Claims were processed timely and direct deposit for reimbursement is awesome. You just can't go wrong insuring your pet.
Insurer: Nationwide
By: Robert
No regrets
Embrace is very quick at reviewing and honoring claims.
Insurer: Embrace
By: Linda
Easy to deal with.
I recommend Trupanion regularly to the members of a rescue Facebook group. In 5 years I have not had any problems making a claim. The claims are resolved and money in the bank very quickly. I especially like that the deductible is per illness for life and not per year. I find this company very easy to deal with and the premiums are reasonable.
Insurer: Trupanion Canada
By: Barb