Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Great help
After Harlee has a vet visit when sick, it’s always good to know I have assistance in payment. Nationwide has a great response time once the paperwork is submitted.
Insurer: Nationwide
By: Cindy
We are glad we found Embrace, and have been impressed with the prompt, caring service by this company!
This is our first experience with having any pet insurance, and so far we are very happy to have chosen Embrace for our little cat's coverage! Embrace representatives have been excellent, prompt communicators, answering all of our questions and concerns. The Embrace website is very user-friendly and all claim information is kept current. We have been telling our pet-,owner friends about Embrace- you are an A+ company for us!
Insurer: Embrace
By: JIM
Payments are taking too long
I had to resubmit a surgical procedure that was not paid because no one requested the doctors soft notes. I have had to lay out a huge amount of money that is taking too long to reimburse. Up to this point everything was fine.
Insurer: Nationwide
By: Deborah
Awesome
Nationwide is the best pet Insurance hands down. Claims are paid promptly and accurately
Insurer: Nationwide
By: Rhonda
PROFESSIONAL
i AM SO GRATEFUL THAT i PURCHASED THIS PET INSURANCE WHEN i RESCUED ROXIE. Little did I know at the time that she would end up with a couple of health issues. When I've had to file a claim the service people I have spoken to are always helpful, knowledgeable, and professional. They have never let me down.
Insurer: Nationwide
By: PATRICIA
I've had no issues at all using Nation wide and the on line ability with direct deposit makes everything very easy and fast!
I've had all good experiences with Nationwide.
Insurer: Nationwide
By: Melissa
insurance claims
Insurance claims are easy. Customer Service is very good!
Insurer: Nationwide
By: Drucilla
Thank you
You are a company that does what it says. You pay claims with no fuss. Thank you for your professionalism
Insurer: Nationwide
By: Catherine
Wonderful service and outstanding compassion and care
Our Akita hurt his back leg while paying and we had to two different sets of x-rays to diagnose the problem, finding out that Teddy will probably need surgery to repair the cruciate ligament. Reimbursement for the costs was very simple. The was when I received a call from a representative at ASPCA Pet Insurance letting me know the reimbursement was authorized and was asked how Teddy was doing, checking up on him.
Insurer: ASPCA
By: Tammy
Great Service and very prompt
Nationwide has been great in providing pet insurance to our cat. They are very transparent with their services and have had minimal issues with this insurance company. They notify you when they have received their claim, they notify you when you get reimbursed and they even show you how they got to their reimbursement amount. I've only had a few questions here and there, but their customer service reps were quick to help out and provided ease of mind. I am very happy with our choice for pet insurance.
Insurer: Nationwide
By: Matt