Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Embrace allowed us to get lifesaving care
Embrace has been the best customer service experience we have ever dealt with, period. They are quick and efficient, extremely fair in their claims process, and overall the easiest part of managing major medicinal issues for our boxer boy. Our dog was 8 months old and diagnosed with Steroid Responsive Meningitis Arteritis. Without immediate care and months of medication, he would have died, but thanks to our vets, care credit and embrace, we have weathered the initial diagnosis and one relapse and still have a healthy, happy; typical boxer pup. The claims process is simple and the reimbursement process quick and easy. We were only denied one claim - for diarrhea, because we had seen the vet for diarrhea during the waiting period so it was deemed pre-existing. I don’t agree with that, but given their quickness to reimburse every other multi-thousand dollar claim, I can’t complain. The other WONDERFUL thing about embrace is they will not drop you for claims! Premium renewals and pricing are not based on whether or not you made claims, which means we have the security of having insurance for our dog even if he relapses again.
Insurer: Embrace
By: Sabrina
Extremely patient and knowledgeable
Jasmine, your insurance specialist was extremely patient and knowledgeable in answering my questions. It is rare to get this level of assistance which I greatly appreciate.
Insurer: AKC
By: Kimberly
Best Pet Insurance Company!
I am thoroughly satisfied with Embrace. I have had a few ups and downs with my two cats over the past year, and they are always quick to assist and to help me whenever I need it.
Insurer: Embrace
By: Jessica
Claim was settled in less than a week's time,
Claim for wellness visit got there at the last minute because I thought it had been filed by my vet's office. However, we made the deadline and the claim was settled. All of our experiences with Embrace, which included a stem cell transplant for the same dog, were met with a helpful staff. Embrace for us has truly been a hassle free insurance company. My questions are always answered and the staff goes out of their way to help me.
Insurer: Embrace
By: Ann
Efficient
Hassle free, worry free, easy claims with TRUPANION!!!
Insurer: Trupanion
By: Kristine
Great experiences
I have had great experiences with Trupanion. They saved my life when our Kidy Boy was so sick. I would not have been able to afford his care without them. I do recommend them all my friends with pets.
Insurer: Trupanion
By: Patricia
Never had a bad experience
i have never had a bad experience calling customer service. I wish my own insurance was as easy to understand and navigate as my dog's is!! Thank you for all your help.
Insurer: Trupanion
By: Erin
I love you!
I love your company so much!! You are transparent, helpful and cover what you say you'll cover. Thank you for being such a pleasure to work with, especially during stressful times like when my dog is sick or injured.
Insurer: Trupanion
By: Ashley
BETTER than people insurance!
I tell people - Trupanion insurance for animals is BETTER than people insurance! NO hassle - very helpful! Thank you.
Insurer: Trupanion
By: Cecilia
Highly recommend Trupanion
My wife and I have 20 month old twins, but Sebastian the cat was our first baby. The diagnosis of cancer was devastating in July 2017. We looked to Trupanion as a partner in his fight. Without insurance, our options would have been limited. Sebastian fought a brave fight, but on October 27 he passed away. Despite his passing, Trupanion stuck with us and covered every bill and even his euthanasia treatment. I recommend pet Insurance to any new pet owner, but I highly recommend Trupanion over any other company
Insurer: Trupanion
By: Anthony