Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Easy, friendly service
Easy friendly service. Process was easy and customer service was great!
Insurer: Trupanion
By: Sybil
Very knowledgeable and helpful, so happy with Trupanion.
We are very happy with Trupanion. Our little pomapoo had dental surgery and this was our first claim. Staff was very helpful and sensitive to our needs. We have recommended Trupanion to our friends. Thank you for your excellent service.
Insurer: Trupanion
By: Susanne
if only they would offer human health insurance
The level of customer service offered by Trupanion is out of this world. Fast claims turn around and as I was just out of the hospital, an offer by Robee to call a clinic, complete a claim and submit was so welcomed.
Insurer: Trupanion
By: Celia
Embrace does not discriminate on breed 🤗
My two Great Danes and I moved to California from Australia in 2015. I had amazing pet insurance in Australia and aimed to find the equivalent here in the US, which was not easy due to my dogs being such a large breed! After much research I signed up with Embrace, who do not discriminate based on size and breed. I have been with Embrace ever since and have never been disappointed with their services.
Insurer: Embrace
By: Gaëlle
Love the quick handling of claims
I've had Dugall Embraced since 2015. Although I've submitted a few claims each year for minor stuff, I'd never met the deductible until this year. Things keep popping up with my boy (mostly skin related). I'm so glad i have this insurance because it helps me take care of him as best as I can especially since I'm on a fixed budget. The staff are always so nice if you call with questions and the quick handling of claims is wonderful! Keep up the good work, Embrace!
Insurer: Embrace
By: Nannette
Great
Always Has Been Fair With Me ,I Like the Interest You Show in My Pet When I Call
Insurer: ASPCA
By: Diana
Going above and beyond
I have had Trupanion for my 6 yo Saint Bernard for over 5 years. He has had some ups and downs. If it wasn’t for Trupanion, we would have really had some tough decisions to make about proceeding with care. Trupanion helped make the decision a no-brainer. We have opted for treatment, and Trupanion has reimbursed us like they said they would.
Insurer: Trupanion
By: Peter
Competent and great listening representatives
Just placed my first call to Trupanion and spoke with a lovely representative named Camille... she was great ... took the time to listen and competently help me with all my questions and the situation for which the call was placed...
Insurer: Trupanion Canada
By: Susanne
There is no better pet insurance
I did a lot of research about a decade ago and Trupanion came out the best in all categories. Theyve never let me down. One main reason is their empathetic staff. They truly love animals and thru the death of my beloved Maine Coon Samantha they were there for me with condolences. And they genuinely understood my grief.
Insurer: Trupanion
By: Naomi
I am very happy to have my dogs insured with Pets Best.
My dog Lola had eye surgery for a mass that showed up on her left eye. She had surgery after the treatment the specialist put her didn't work. The surgery was a success and Lola's eye was saved. I submitted all the paper to Pets Best and it took longer than I expected because they request some more info from the surgeon. After a few months I received several payments including for expenses from the cardiologist that gave the ok for the surgery. I am very pleased with the outcome. the reimbursement I got was as expected. there were a few procedures not covered like dental, but I wasn't expecting this to be covered. the explanation for the deductible and percentage that was not covered was very clear. Overall I am very happy to have not only my dog Lola but also my other dog Tinylu under Pets Best insure. I will recommend this insurance with others. in fact my sister has a new puppy and she will insured that puppy with Pets Best following my recommendation.
Insurer: Pets Best
By: Ana